David Malin Email & Phone Number

Manage multiple accounts while leading a team of Account Executives. Combined we support ~4M Medicare Advantage and Medicare Supplement members with gym, nutrition, and complementary alternative medicine solutions.

Directly supporting the work of geographically diverse Medicare Advantage and Medicare Supplement health plans with 1M+ members. Responsible for identifying growth opportunities and continuing to deliver value by identifying areas where Tivity can improve member engagement and retention. This extends to helping plans with Stars, HEDIS, CAPS, and HOS.

Louisville, Kentucky Area

Help small to mid-size turnaround businesses find success by identifying and addressing gaps. Services include overall needs assessments, associate engagement surveys, financial reviews, and competitive analysis. Solutions include NPS (Net Promoter Score), Lean practices, and Rapid Prototyping.

Bloomington, Indiana Area

Identify and pursue opportunities for growth with new customers. Support existing clients by understanding needs and goals while proactively identifying strategies and solutions to meet ever changing objectives. Lead a team of associates to ensure resources required to surpass client expectations are available so that KPI's are consistently exceeded.

Indianapolis, Indiana Area

Further relationships with large groups of providers by helping them understand the drivers that lead to better outcomes, a better experience, and lower costs. Facilitate quick resolution of issues on a cross-functional team in a highly matrixed organization.

Louisville, Kentucky Area

Understand the new Medicaid and Dual Eligible demonstration business Humana won in several states. Leveraged previous knowledge and learned best practices to deliver the best experience to members by supporting market and senior leadership. Developed metrics, presentation decks, and simplified messaging to align stakeholders including the C-suite.

Louisville, Kentucky

Positively impacted members' lives by leveraging analytics, internal touch points, and state contacts to provide outreach services timely, efficiently, and effectively while growing returns to 30:1. Productivity soared due to a fantastic team who helped push "associate engagement" scores to some of the highest in the company.

Louisville, Kentucky Area

Helped leadership in-source operations from external vendor. Stood up Miami, FL office while hiring all personnel to staff the team. Continued to work with team to gather insights, feedback, and new ideas to establish team buy-in while increasing efficiency. Managed a team of associates who assisted Medicare members with applying for numerous programs like.

Louisville, Kentucky Area

Built national solution for retrieving medical records from providers for the purpose of Medicare risk adjustment. This new process produced returns in excess of 1,000 to 1 and is still used today.

Louisville, Kentucky Area

Louisville, Kentucky Area

Mba, Business Administration

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services