With over 10 years of experience in the outdoor retail industry, I am a passionate and innovative leader who delivers customer success and operational excellence. I currently work as a retail sales lead at REI, the premier US outdoor goods retailer, where I am responsible for customer service, floor management, and merchandising for the softgoods section of a large format store. I was nominated as an Anderson Award winner for 2023, recognizing my outstanding performance and contribution to REI's mission and values.My previous roles at Patagonia, L.L.Bean, and Fleet Feet Sports have equipped me with a broad range of retail skills and competencies. My corporate experiences at Warwick Papers and Hewlett-Packard gave me broad strength in new business development, key account management, warehouse management, and customer experience. I have a proven record of growing and retaining clients, creating strong supplier and vendor relationships, and motivating teams, all while focused on profit and growth for the organization. I am a seasoned successful Operations & Customer Facing Leader with excellent communication skills and a customer-centric mindset. I thrive in a fast-paced and dynamic environment, where I can leverage my agility, perseverance, and kindness to overcome challenges and achieve results.
Listed skills include Strategic Planning, Business Development, New Business Development, Management, and 36 others.