David Marchetti Email & Phone Number

Toronto, Ontario, Canada

-Responsible for fielding a high volume of inbound calls in a fast paced startup environment -Handling customer inquiries, bookings, and escalations for numerous clients via email, chat and phones -Practicing ownership and accountability for calls from start to finish to help focus on positive customer experiences -Handle appointments, bookings, concerns.

North York, Ontario

• Started the team at CCS with two people and grew it to 12
• Work with a team consisting of 12 people responsible for the input and processing of locate requests from contractors and cities across Canada for underground infrastructures
• Delegating technical support calls.
• 2nd in command overseeing the locate department, in the Manager’s absence
• Solely in charge of placing fiber cables virtually, through Spatial Net for all Rogers customers for all provinces across Canada. This is an annual project.
• Providing strategic guidance to various teams

North York, Ontario

• Ordering supplies, packaging and inventory
• Promoted to assistant manager -oversaw warehouse operations
• In charge of pickup and delivery of supplies across Ontario
• Invoicing
• Payroll
• Sold high end kitchen/bathroom fixtures and furniture