Specialize in CDW’s methodology of planning, designing, implementing, troubleshooting, and supporting Cisco routing and switching solutions. Provide consulting services to customers in education, healthcare, retail, and private business sectors.Design, configure, and install Cisco solutions in greenfield environments to ensure successful and smooth transitions to new locations. Replace aging campus infrastructure with the latest offering in Cisco switches while adding redundancy and enhancing the overall network performance. Migrate networks from Cisco catalyst switching to Meraki, providing enhanced network monitoring and control capabilities. Perform network assessments to analyze current configurations and designs against known industry best practices.

Network-Wide Support throughout the U.S.• Improve/Repair the Data and Video network infrastructure through continuous performance analysis and enhancement of network elements.• Execute planned and emergency maintenances on active networks covering central Florida, Detroit, MI, Bakersfield, CA, Indianapolis, IN and Birmingham, AL.Increased Performance and Services• Implemented network replacement of Arris C4 Cable Modem Termination Systems to Cisco UBR10k Cable Modem Termination Systems in the Florida network.• Perform both the Hardware and Software upgrades to the Cisco UBR10k Cable Termination System Routers, Cisco RF Gateway10s, Cisco Catalyst 4948 Switches, and Cisco ASR 9000 Routers in the Central Florida market to maintain and enhance the quality of the Data/Video platform.• Continuous capacity expansion on our Cisco 9000 level routers in an effort to support increasing network usage.Network Familiarity and Expertise• Acquainted with both Cisco IOS and Cisco IOS-XR operating system configurations and protocol implementations including RIP, EIGRP, OSPF to uphold network connectivity and device visibility. • Utilize Cisco 9000 routers for Core and Service Edge Router (SER) functions, Cisco 4000 and 2000 series switches for Service Edge Delivery, and Fujitsu 9500 / 7500 series WDM transport.

Project Management of Internal IT systems • Gathered business requirements to understand the needs of the company and improvements to business functions that software could deliver. This was followed by a demonstration to the CEO and CTO illustrating how the software would theoretically make these improvements. • Evaluated the technical specifications of existing hardware and software that would be compatible with the platform and Generated RFP based on the information compiled that explained in detail the conditions to be met by potential vendors. • Assessed vendor responses with management team to determine final selection. • Oversaw software integration scheduling and management and coordinated in-house testing at various stages leading to the final system incorporation. • Improved business functions such as document management, billing for mobile-hosted customers, VoIP network spanning 4 facilities and 40 telecommuters, and Microsoft Exchange. Market Research, Product Strategy, and Competitive Analysis• Conducted all demographic and target market studies for mobile services in rural markets across the U.S.• Produced business plan for roaming service targeting the Caribbean, US, Canada and the UK. • Captured all service flows; investigated license requirements in the targeted service areas; and developed the specification of business operations including the website to manage the purchasing, provisioning and tracking of services delivered.Quality Customer Care and Service• Interfaced with the Customer Care team to manage and streamline the Repair and Return process for all customers to promote proper procedure and successful equipment delivery. • Communicated with manufacturers to ensure that parts were received and released in a timely manner and our customers to verify that all necessary components were accounted for and fully functional.