David Marshall Email & Phone Number

Stratford, Prince Edward Island, Canada

Charlottetown, Prince Edward Island, Canada

Project, Program, and Product Management for Digital Asset Management software.

Charlottetown, Pei

As the Director of Customer Experience/Product Manager, I was responsible for the overall experience that our customers received when using our Digital Signage Software. I oversaw several departments and coordinated our product strategy through them all. Other responsibilities included: - The design and implementation of new product features. - Developed and oversaw the product roadmap.- Communicated new product features and enhancements to customers and internal stakeholders. - Gathered requirements and wrote agile user stories for development team implementation. - Designed product features and provided the development team with interactive mockups. - Participated in daily Development Team scrum sessions and provided input when required.- Organized and participated in design sprints.

133 Queen Street, Charlottetown, Pe

As the Manager of Customer Success, I was responsible for a team of Customer Success Representatives. In this role, I was very much "on the ground" and worked very closely with our team and our customers. I was responsible to provide technical solutions for customer problems and acted as the bridge between our development team and the back office. Other responsibilities included: - Tracking KPIs and other useful statistics for the CS department. - Designed and maintained our customer onboarding material. - Provided one-on-one deployment support for new digital signage deployments.- Responsible for developing our customer training webinars.- Created helpful support tutorial videos.- Maintained the Customer Success website and wrote all help articles.- Provided product feedback to the CEO and CPO on a regular basis.- Provided the Development Team with bug reports when required. - Offered a higher tier of technical support escalation for tough customer issues.

133 Queen Street, Charlottetown, Pe

As a Technical Support Analyst, I was responsible for all ScreenScape customer questions and technical inquiries. I managed our technical support ticketing queue and handled all incoming requests. I was an expert in product knowledge and was able to solve tough customer issues by leveraging my product knowledge and also knowing which internal stakeholders to approach for assistance. Other responsibilities included: - Answered incoming case emails and phone calls and provided solutions to customer problems. - Wrote help articles to assist our customers with their technical issues. - Worked with customers directly to assist them with their digital signage deployment. - Provided customers with one on one, online training sessions. - Developed support videos to assist our customers.

Cornwall, Pe

I owned and operated my own Graphic Design company that offered personalized graphic design, web design, and marketing consultation services. I worked with several different clients during this time and provided a wide range of services. My largest client was Unleashed Potential K9 Dog Trainers who kept me on retainer to provide them with weekly graphic design services and marketing materials. I also designed and implemented a new website for them during this time. Although I only operated this business in an official capacity for one year, I carried on providing freelance services for several years afterward.

Charlottetown, Pe

Computer Engineering Technology

Bachelor Of Arts (Ba)

General Bachelor of Arts degree. Maritime Christian College had a working relationship with the University of Prince Edward Island..