David Marshall

David Marshall Email and Phone Number

Experienced SaaS Professional | Product Management | Project Management | UX | CX | @ WSA Solutions
stratford, prince edward island, canada
David Marshall's Location
Charlottetown, Prince Edward Island, Canada, Canada
About David Marshall

I love to get to know customers, dig into their problems and then solve them with modern technology. I began my career in software working as a Customer Success Representative. This was a valuable experience because there I learned to listen and empathize with customers and have a deep understanding of what their product needs are to be successful. I use this strategy daily as I cultivate the product roadmap, develop new product features, and strategize about their implementation.I have enjoyed several different roles and responsibilities throughout my career and my personal and professional experiences have taught me the following about myself: I can make tough business/product decisions that will have a positive impact. - I put the customer first in all that I do. - I excel at User Experience issues. - I take customer/internal stakeholder feedback seriously.I am constantly learning and applying new skills. - I love to learn new things and I actively incorporate new ideas into my projects.- I am always trying to educate myself further to broaden my experience. - I align with industry standards but I'm always looking for a fresh new way to implement software solutions. I am a people person who works very well with a team.- People are important and they are a key to my success. - I can bridge the gap between tech and exec. - I strive to improve the daily workflow of those around me.I enjoy meeting new people, hearing new ideas, and discussing UX, UI, and software products. Oh, and hockey...because I'm Canadian!

David Marshall's Current Company Details
WSA Solutions

Wsa Solutions

View
Experienced SaaS Professional | Product Management | Project Management | UX | CX |
stratford, prince edward island, canada
Website:
wsadvantage.com
Employees:
9
David Marshall Work Experience Details
  • Wsa Solutions
    Product Owner
    Wsa Solutions Nov 2023 - Present
    Stratford, Prince Edward Island, Canada
  • Discoverygarden Inc.
    Project Manager
    Discoverygarden Inc. Oct 2021 - Nov 2023
    Charlottetown, Prince Edward Island, Canada
    Project, Program, and Product Management for Digital Asset Management software.
  • Screenscape Powered By Spectrio
    Director Of Cx/Product Manager
    Screenscape Powered By Spectrio Jan 2020 - Aug 2021
    Charlottetown, Pei
    As the Director of Customer Experience/Product Manager, I was responsible for the overall experience that our customers received when using our Digital Signage Software. I oversaw several departments and coordinated our product strategy through them all. Other responsibilities included: - The design and implementation of new product features. - Developed and oversaw the product roadmap.- Communicated new product features and enhancements to customers and internal stakeholders. - Gathered requirements and wrote agile user stories for development team implementation. - Designed product features and provided the development team with interactive mockups. - Participated in daily Development Team scrum sessions and provided input when required.- Organized and participated in design sprints.
  • Screenscape Networks
    Manager Of Customer Success
    Screenscape Networks May 2015 - Jan 2020
    133 Queen Street, Charlottetown, Pe
    As the Manager of Customer Success, I was responsible for a team of Customer Success Representatives. In this role, I was very much "on the ground" and worked very closely with our team and our customers. I was responsible to provide technical solutions for customer problems and acted as the bridge between our development team and the back office. Other responsibilities included: - Tracking KPIs and other useful statistics for the CS department. - Designed and maintained our customer onboarding material. - Provided one-on-one deployment support for new digital signage deployments.- Responsible for developing our customer training webinars.- Created helpful support tutorial videos.- Maintained the Customer Success website and wrote all help articles.- Provided product feedback to the CEO and CPO on a regular basis.- Provided the Development Team with bug reports when required. - Offered a higher tier of technical support escalation for tough customer issues.
  • Screenscape Networks
    Technical Support Analyst
    Screenscape Networks Jun 2014 - May 2015
    133 Queen Street, Charlottetown, Pe
    As a Technical Support Analyst, I was responsible for all ScreenScape customer questions and technical inquiries. I managed our technical support ticketing queue and handled all incoming requests. I was an expert in product knowledge and was able to solve tough customer issues by leveraging my product knowledge and also knowing which internal stakeholders to approach for assistance. Other responsibilities included: - Answered incoming case emails and phone calls and provided solutions to customer problems. - Wrote help articles to assist our customers with their technical issues. - Worked with customers directly to assist them with their digital signage deployment. - Provided customers with one on one, online training sessions. - Developed support videos to assist our customers.
  • Colour Cube Design
    Owner/Operator
    Colour Cube Design Jul 2013 - Jun 2014
    Cornwall, Pe
    I owned and operated my own Graphic Design company that offered personalized graphic design, web design, and marketing consultation services. I worked with several different clients during this time and provided a wide range of services. My largest client was Unleashed Potential K9 Dog Trainers who kept me on retainer to provide them with weekly graphic design services and marketing materials. I also designed and implemented a new website for them during this time. Although I only operated this business in an official capacity for one year, I carried on providing freelance services for several years afterward.
  • Central Christian Church
    Director Of Worship And Youth
    Central Christian Church May 2006 - Apr 2012
    Charlottetown, Pe

David Marshall Skills

Customer Service Web Design Website Development Strategic Planning Public Speaking Graphic Design Team Building Wordpress Google Apps Leadership Customer Service Management Customer Service Training Adobe Creative Suite Salesforce.com Technical Documentation Customer Retention Team Management Digital Signage Analytics Computer Hardware Troubleshooting Software Troubleshooting Project Management Software Documentation Interviewing Customer Onboarding Video Tutorials Attrition Reduction

David Marshall Education Details

  • Holland College
    Holland College
    Computer Engineering Technology
  • Maritime Christian College
    Maritime Christian College
    Bachelor Of Arts (Ba)

Frequently Asked Questions about David Marshall

What company does David Marshall work for?

David Marshall works for Wsa Solutions

What is David Marshall's role at the current company?

David Marshall's current role is Experienced SaaS Professional | Product Management | Project Management | UX | CX |.

What schools did David Marshall attend?

David Marshall attended Holland College, Maritime Christian College.

What skills is David Marshall known for?

David Marshall has skills like Customer Service, Web Design, Website Development, Strategic Planning, Public Speaking, Graphic Design, Team Building, Wordpress, Google Apps, Leadership, Customer Service Management, Customer Service Training.

Who are David Marshall's colleagues?

David Marshall's colleagues are D. Michael Mackay, Yana Dasilva, Yzn David, Leslie Macdougall, Fabiola Garcia Varquez.

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