David Marshall Email and Phone Number
I love to get to know customers, dig into their problems and then solve them with modern technology. I began my career in software working as a Customer Success Representative. This was a valuable experience because there I learned to listen and empathize with customers and have a deep understanding of what their product needs are to be successful. I use this strategy daily as I cultivate the product roadmap, develop new product features, and strategize about their implementation.I have enjoyed several different roles and responsibilities throughout my career and my personal and professional experiences have taught me the following about myself: I can make tough business/product decisions that will have a positive impact. - I put the customer first in all that I do. - I excel at User Experience issues. - I take customer/internal stakeholder feedback seriously.I am constantly learning and applying new skills. - I love to learn new things and I actively incorporate new ideas into my projects.- I am always trying to educate myself further to broaden my experience. - I align with industry standards but I'm always looking for a fresh new way to implement software solutions. I am a people person who works very well with a team.- People are important and they are a key to my success. - I can bridge the gap between tech and exec. - I strive to improve the daily workflow of those around me.I enjoy meeting new people, hearing new ideas, and discussing UX, UI, and software products. Oh, and hockey...because I'm Canadian!
Wsa Solutions
View- Website:
- wsadvantage.com
- Employees:
- 9
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Product OwnerWsa Solutions Nov 2023 - PresentStratford, Prince Edward Island, Canada -
Project ManagerDiscoverygarden Inc. Oct 2021 - Nov 2023Charlottetown, Prince Edward Island, CanadaProject, Program, and Product Management for Digital Asset Management software. -
Director Of Cx/Product ManagerScreenscape Powered By Spectrio Jan 2020 - Aug 2021Charlottetown, PeiAs the Director of Customer Experience/Product Manager, I was responsible for the overall experience that our customers received when using our Digital Signage Software. I oversaw several departments and coordinated our product strategy through them all. Other responsibilities included: - The design and implementation of new product features. - Developed and oversaw the product roadmap.- Communicated new product features and enhancements to customers and internal stakeholders. - Gathered requirements and wrote agile user stories for development team implementation. - Designed product features and provided the development team with interactive mockups. - Participated in daily Development Team scrum sessions and provided input when required.- Organized and participated in design sprints.
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Manager Of Customer SuccessScreenscape Networks May 2015 - Jan 2020133 Queen Street, Charlottetown, PeAs the Manager of Customer Success, I was responsible for a team of Customer Success Representatives. In this role, I was very much "on the ground" and worked very closely with our team and our customers. I was responsible to provide technical solutions for customer problems and acted as the bridge between our development team and the back office. Other responsibilities included: - Tracking KPIs and other useful statistics for the CS department. - Designed and maintained our customer onboarding material. - Provided one-on-one deployment support for new digital signage deployments.- Responsible for developing our customer training webinars.- Created helpful support tutorial videos.- Maintained the Customer Success website and wrote all help articles.- Provided product feedback to the CEO and CPO on a regular basis.- Provided the Development Team with bug reports when required. - Offered a higher tier of technical support escalation for tough customer issues.
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Technical Support AnalystScreenscape Networks Jun 2014 - May 2015133 Queen Street, Charlottetown, PeAs a Technical Support Analyst, I was responsible for all ScreenScape customer questions and technical inquiries. I managed our technical support ticketing queue and handled all incoming requests. I was an expert in product knowledge and was able to solve tough customer issues by leveraging my product knowledge and also knowing which internal stakeholders to approach for assistance. Other responsibilities included: - Answered incoming case emails and phone calls and provided solutions to customer problems. - Wrote help articles to assist our customers with their technical issues. - Worked with customers directly to assist them with their digital signage deployment. - Provided customers with one on one, online training sessions. - Developed support videos to assist our customers.
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Owner/OperatorColour Cube Design Jul 2013 - Jun 2014Cornwall, PeI owned and operated my own Graphic Design company that offered personalized graphic design, web design, and marketing consultation services. I worked with several different clients during this time and provided a wide range of services. My largest client was Unleashed Potential K9 Dog Trainers who kept me on retainer to provide them with weekly graphic design services and marketing materials. I also designed and implemented a new website for them during this time. Although I only operated this business in an official capacity for one year, I carried on providing freelance services for several years afterward.
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Director Of Worship And YouthCentral Christian Church May 2006 - Apr 2012Charlottetown, Pe
David Marshall Skills
David Marshall Education Details
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Holland CollegeComputer Engineering Technology -
Maritime Christian CollegeBachelor Of Arts (Ba)
Frequently Asked Questions about David Marshall
What company does David Marshall work for?
David Marshall works for Wsa Solutions
What is David Marshall's role at the current company?
David Marshall's current role is Experienced SaaS Professional | Product Management | Project Management | UX | CX |.
What schools did David Marshall attend?
David Marshall attended Holland College, Maritime Christian College.
What skills is David Marshall known for?
David Marshall has skills like Customer Service, Web Design, Website Development, Strategic Planning, Public Speaking, Graphic Design, Team Building, Wordpress, Google Apps, Leadership, Customer Service Management, Customer Service Training.
Who are David Marshall's colleagues?
David Marshall's colleagues are D. Michael Mackay, Yana Dasilva, Yzn David, Leslie Macdougall, Fabiola Garcia Varquez.
Not the David Marshall you were looking for?
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1bata.com
2 +141644XXXXX
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David Marshall
Delta, Bc2gmail.com, tionetworks.com1 +160429XXXXX
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David Marshall
Business Improvement, Industrial Technology, Projects And ReliabilityOntario, Canada -
David Marshall
Vancouver, Bc
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