Key Projects:• Managing day-to-day operations of MacKay Holdings Limited (dba H&R Block)• Business Analyst contracts with Thinking Big/Veteran Affairs Canada• System administration and technical support contract with Thinking BigResponsibilities:- offer business advice to new and existing businesses (business plans, acquisitions, etc.)- develop web apps and websites- system administration (Linux & Windows, network infrastructure, security, etc.)- training both technical skills and bookkeeping/tax management- business analyst services for the federal government and the private sector

Key Projects: • Internal monitoring dashboard for DevOps/CI (C#/.Net/Angular) - (Developer) • Mobile applications (Android & iOS) and web app for Province of PEI - (PM and Developer) • Software to track a specific needs group for the Dept. of Education (C#) - (PM and Developer) • Veteran Affairs Canada - My VAC Account and other internal systems (Business Analyst) • Veteran Affairs Canada - Forms Modernization (Business Analyst) • Advised and setup IT infrastructure for high-security operation (System Administrator)Responsibilities: - full stack developer - create and maintain REST APIs - build desktop applications - database design and implementation - devops team - analysis and generation of business requirements including procedures and decision flow - develop and document functional specification documents - meet with stakeholders to determine requirements and implementation procedures - completed acceptance test criteria (use case scenarios) - write user manuals and other training documentation - built multiple training solutions utilizing Articulate Storyline - system administration and technical support for clients

Key Projects: • Plan, test, and implement new CRM and invoicing systems • Analyzed, designed, and implemented new quality assurance processes to improve efficiency • Analyzed and implemented a customized HR/Payroll system • Expand operations from 2 to 9 locations and into the neighbouring province • Multiple competitor acquisitionsResponsibilities: - analysis of operational and financial data to determine profitability and operational efficiencies - development and documentation of requirements, processes, and procedures - created business plans for projects including resource planning, cost and performance parameters, roles and responsibilities, and budgetary requirements - continually assess business requirements and improve efficiencies - managed nine branch offices in Nova Scotia and PEI - negotiated several competitor acquisitions - oversee company finances - marketing analysis and implementation - teaching public taxation course - employee training: taxation principles and operation procedure - accounting/bookkeeping/tax preparation - interoffice communications/quality control - dispute conflict resolution - human resources (40+ employees) - network/server administration - inventory management system for all branch offices - office organization (privacy and traffic flow design)

Taught Intro to Object-Oriented Programming to CNET students including:• data types and flow control• object-oriented principles including interfaces, inheritance, and polymorphism• and error handling• standards• life cycle and version control.

Call Center:• managed 200+ employees• monitored call volume and adjusted staffing level as necessary• staffing dispute and behavioral conflict resolution• employee progress interview• customer Service Rep for inbound calls• assisted CSR’s with difficult calls• completed daily/weekly call level and various other reports• created several new reports to monitor efficiency