Currently dealing directly with tasks at the physical office locations; dealing with patient's first visits, setting up new office locations, answering any questions regarding medical marijuana dosages/routes of administration, and maintaining the physician's schedules.

Answered telephones, corresponded with patients to collect medical information, and filing highly sensitive documentation following strict HIPAA regulations.Provided support to the office manager, physician, billing, other clinical staff and most importantly, patients when necessary.Processed hundreds of patient registrations, scheduled appointments and processed cancellations for office visits and rescheduled follow up appointments.Provided remote and in-person information to patients to make sure guidelines and procedures were strictly abiding to HIPAA regulations.Increased customer service by helping train new staff members in how to treat customers and patients with authentic respect and care.Became a supervisor, and have been overseeing the training of new staff while making sure everyone's role/task is complete

Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures.Markets programs and facilities by preparing and providing informational brochures; writing and placing advertisements; answering questions; conducting tours.Obtains applicant information by requesting completed applications and medical information; verifying and clarifying information ; interviewing patients and family members; explaining admission criteria.Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions.Admits patients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation.Resolves patient/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.Prepares admissions reports by collecting, analyzing, and summarizing data and trends.Keeps patients safe by following safety policies, procedures, and regulations.Protects organization reputation by keeping information confidential.Keeps equipment operating by following operating instructions; calling for repairs.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.Initiates the medical record by creating and processing the patient care record folder.Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.Delivers charts to assigned areas of the hospital by following established routing procedures.Keeps health care providers informed by communicating availability or unavailability of the record.Maintains quality results by following hospital standards.Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.Maintains patient confidence by keeping patient records information confidential.Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Photo/video production, sales, outdoor/indoor.