Dave Mclay Email & Phone Number

Orem, Utah, United States

• 2023 TSIA STAR Award Finalist in Enabling Customer Outcomes-Professional Services
• 2022 TSIA STAR Award Winner in Partner Channel Ecosystems
• 2022 Centrical Customer Select Awards Finalist
• Global program manager, responsible for end-to-end design, development, implementation, and delivery of a net new global partner enablement program.
• Scope and build out net new organization, program, platforms, portals, and tools to support program operations and integrations with existing portals, data sources, and organizations in all regional theaters.
• Triple-digit quarter-over-quarter improvements in all PS enablement metrics for global program organizations: learning paths attainment, certified resources, average project revenue, & industry leading CSAT scores

Orem, Utah, United States

• Built out strategy and direction for new client success business coverage
• Responsible for Top 11 US Support Services clients representing 70% of total business ACV
• Led several new regional & global initiatives for Client Success tools and dashboard rollouts

Orem, Utah

• Conference Speaker/presenter/panelist: Gartner Symposium/ITxpo, Dell Technologies World Conference, SAP Sapphire, Channel Partners, SuperNine, etc.
• Lead Professional Services sales for all large value contract engagements
• Key member of Professional Services team assigned to identify customer needs/requirements, recommend/ quote complete solutions, provide competitive landscape expertise
• Responsible for driving all Professional Services pursuit team resources
• Responsible for achieving Professional Services sales objectives and drive specific key growth initiatives
• Strong technology background and related sales activities of the mid-market to enterprise Multi-national Corporation in the areas of Remote Infrastructure and Application Management (RIAM), Data Center Transformation.

Orem, Utah

Key leadership member appointed to help company achieve ITIL based standards. Led all phases of new team and process creation through design, development, implementation, execution, and ongoing management for multiple new teams, each of which were assigned with individual process ownership. These teams included: Change Management, Problem Management.

Greater Salt Lake City Area

• Owned, operated, and managed private IT consulting business operating in the Greater Salt Lake City Area
• Provide IT infrastructure consultation, application integration and development, as well as web strategy, for 100% referral based customers on primarily based Unix, Linux, & Windows infrastructure
• Focus on consulting & services around IT infrastructure, hosting, IT service management, ITIL, and industry best practices
• Facilitate ongoing IT consulting needs, hosting, and strategy

Provide process support with standardized steps for review, approval, and communication of hardware, software, application, and facility changes. Includes measurements, executive level reporting, and process auditing to ensure a stable environment for our customer and for the Verio infrastructure.

Direct overall business relations with the Japan region as well as local/regional support teams. Manage and lead local account management team for region. Provide product, contact & sales teams support. Lead escalation flow and project coordination affecting japan region. Provide sales analysis, reporting, and forecasting to executive leadership.

Supervise and oversee premier account management activities. Work directly with existing and potential OEM Clients and Partners within the Asia/Pacific Region.

Orem, Utah

• Directed efforts of six person technical support team. Consulted in the development of new products, policies and procedures, as well as new methods to increase department productivity
• Worked with team to resolve disputes, complaints, and general problems through dedicated customer interaction and decisive and prompt communication
• Conducted major role in new hire training and ongoing instruction of all TS/CS/Billing staff
• Key participant in implementing a streamlined process to accelerate dedicated server ordering. Oversaw ordering, activation, and provisioning of all new dedicated server orders

Greater Denver Area

- Selected from summer intern program staff and reassigned to intern with Presidential Task Force for the Oklahoma City Bombing- Recipient of employee award bonus for outstanding work ethic- Designed, developed, and implemented cataloging system for video evidence and media tapes supporting ongoing trial

B.S., Finance & Information Systems

Bachelor'S Degree - Finance & Information Systems, Finance And Information Systems