David Mcmanus (Ciwfm) Email & Phone Number

London, GB

Greater London, England, United Kingdom

National

I'm currently a Senior Facilities Manager who is responsible for NatWest Headquarters 250 Bishopsgate with my primary business function NatWest Markets. My current duties consist of delivering core service behaviours amongst my supply chain, leading soft service and R&M contracts across a GB Wide portfolio.This role enables me to utilise an eclectic skill.

London, Whitechapel

Whilst working in the ATM division, I was fortunate enough to be asked and lead the Tesco Bank ATM Network with a sample of key facts as follows;Manage UK's Largest Off-site Remote ATM network, utilising resource to manage all aspects of ATM Availability (Maintenance/Cash Availability).Transition ATM model across multiple supply chains in order to maximise.

10 Whitechapel High Street, Aldgate, London, E1 8DX

Delivery of projects that support end customer benefits.Manage development & integration of new processes as part tactical change of suppliers, enhancing existing weaknesses and exploiting opportunities to implement risk controls in order to create a secure working environment.Successfully managed London 2012 Olympic project, engaging with Retail Branch.

10 Whitechapel High Street, Aldgate, London, E1 8DX

Manage ATM performance for UK Retail Branch network c2300 devices.Challenge & drive supplier performance based on contractual SLA’s and utilising financial penalties.Facilitate process confirmation sessions; identify opportunities and enhancement in order to drive end customer benefit.Manage poor performer programme and identify candidates that require.

Thanet Grange, Southend On Sea, Essex, SS0 0EJ

Manage resource in line with call demand and predicted work volumes based on future forecasts generated for 600FTE.Align resource to support back office SLAs and call centre targets with the requirement to factor in sickness/annual leave, thus preventing detrimental customer impact.Support the production of training literature and effectively schedule into.

Thanet Grange, Southend On Sea, Essex, SS0 0EJ

Credit Risk Support - Underwrite credit card applications in line with sensible lending, KYC & AML policies.Manage strategic relocation of Manchester Call Centre into Southend, achieving a reduction of resource.Implemented innovative call centre flex model with back office staff multi-skilled in order to support call spikes and sustain AHT and call.

Fire Safety Pratical Assessment, Fire/Arson Investigation And Prevention, Pass

Level 5 Diploma, Security, Distinction

Iosh Managing Health & Safety, Workplace H&S Management, Pass

Foundation Quantity Surveyor, Building/Construction Finishing, Management, And Inspection, Pass

Prince2, Project Management, Practitioner

Nvq Level 3, Business Administration, Management And Operations, Merit

Secondary School

Iosh Occupational Health & Wellbeing, Occupational Safety And Health Technology/Technician, Pass

Level 4 Btec, Risk, Crisis And Disaster Management, Pass

Cdm 2015 Practical Knowledge, Construction Management, Pass

General Certificate, Health And Safety, Pass