 Volunteer position with a faith-based facility that works with at-risk American youth. Provided executive and strategic oversight to the CEO. Assisted with creating and evaluating short and long-range forecasting models. Created a business plan with focus on sustainable growth in an uncertain market. Member of executive subcommittee.

Previous Projects:LiveChat PilotResponsibilities and Contribution: I provided high level and detailed business requirements, technical requirements, facilitated the UAT process, and provided support during the product rollout. I also acted as the liaison between the WellPoint business unit, the vendor of the chat application, and the individual enrollment application vendor.Georgia and Virgina Broker Portal MigrationResponsibilities and Contribution: I provided high level and detailed business requirements, as well as technical requirements.Ohio Overage Dependent Increase to 28 Y.O.Responsibilities and Contribution: I provided high level and detailed business requirements, technical requirements, facilitated the UAT process, and provided support during the product rollout.Ohio Open EnrollmentResponsibilities and Contribution: I provided high level and detailed business requirements, technical requirements, facilitated the UAT process, and provided support during the product rollout.Project Description: The State of Ohio placed a mandate on health insurance carriers to provide an open enrollment (guaranteed issue) health insurance product for individuals and their families who had lost their employer provided coverage. This open enrollment product would only be available after all other continuation of coverage benefits had been exhausted (i.e. COBRA, etc.)Responsibilities and Contribution: I provided high level and detailed business requirements, technical requirements, facilitated the UAT process, and provided support during the product rollout.

Provided business analysis functionality to the Product Development group for the Artiva Healthcare revenue cycle management product.Conducted research analysis in the healthcare revenue cycle management sector for opportunities to develop the Artiva Healthcare product and open new client relationships.Created high level and detailed level requirements documents, entity relation diagrams, mapped process flows, and designed proof of concept diagrams for review by design solutions teams.Projects I was involved with include tools for Patient Access, an HL7 interface, a web navigation assistant, a process assistant for claims management, and Created documentation for client training on Revenue Cycle Management Best Practices and a Foundations course for the Artiva Healthcare product.Participated in client site requirements gathering visits and provided input to a summary document for senior management.Provided support consultation for the Artiva Healthcare product.

Managed projects through entire SDLC process.Conducted and participated in JAD sessions with clients.Documented current and proposed processes.Gathered statements of work from client specifications and extrapolated these into BRDs.Wrote technical specification documents involving the IBM mainframe to identify impacts to CICS screens.Liaised between clients, project managers, other analysts, and developers in a matrixed environment.Mapped out process flows, storyboards, and design documents to describe project knowledge flow.Developed use case diagrams to capture various functions of the organization into an SOA environment.Collaborated with developers utilizing JAVA, C#, Struts, JSP, and .Net platforms.Developed regressive test matrices for software testing and implementation using Quicktest Pro and Mercury Quality Center.Created and reviewed conceptual and contextual system and application diagrams.

Provided infrastructure technical support for Product Research and Development functional area.Interacted directly with business leadership to identify business needs and balance customer needs with business goals and objectives. Collaborated with JAD session teams to collect user requirements for corporate research scientists.Received training on Six Sigma and quality related concepts.Developed software requirements documentation for various system tools used within the client infrastructure business unit.Conducted risk analysis, wrote risk analysis assessments, requirements documentation, test plans, test cases and test scripts.Provided Veritas NetBackup* administration.Trained other analysts in current methodologies and procedures.

Technical Lead with 25-30 direct reports.Assisted in creation of training documentation.Assisted with development of web-based knowledge base used by technicians and employees.Advised on style sheets and web portal needs for corporate intranet functionReviewed current processes and made recommendations for improvements.

Provided tier one and tier two analytical and technical support for PC and LAN systems and Lotus Notes on a large helpdesk.Worked within large SAN/WAN environment providing technical support to over 12,000 employees and contractors.Personally fielded around 15,000 calls a month.Maintained ticket resolution rate in excess of 80%.