David Dillon Email & Phone Number

 Volunteer position with a faith-based facility that works with at-risk American youth. Provided executive and strategic oversight to the CEO. Assisted with creating and evaluating short and long-range forecasting models. Created a business plan with focus on sustainable growth in an uncertain market. Member of executive subcommittee.

Indianapolis, Indiana Area

Previous Projects:LiveChat PilotResponsibilities and Contribution: I provided high level and detailed business requirements, technical requirements, facilitated the UAT process, and provided support during the product rollout. I also acted as the liaison between the WellPoint business unit, the vendor of the chat application, and the individual enrollment.

Provided business analysis functionality to the Product Development group for the Artiva Healthcare revenue cycle management product.Conducted research analysis in the healthcare revenue cycle management sector for opportunities to develop the Artiva Healthcare product and open new client relationships.Created high level and detailed level requirements.

Managed projects through entire SDLC process.Conducted and participated in JAD sessions with clients.Documented current and proposed processes.Gathered statements of work from client specifications and extrapolated these into BRDs.Wrote technical specification documents involving the IBM mainframe to identify impacts to CICS screens.Liaised between.

Provided infrastructure technical support for Product Research and Development functional area.Interacted directly with business leadership to identify business needs and balance customer needs with business goals and objectives. Collaborated with JAD session teams to collect user requirements for corporate research scientists.Received training on Six.

Technical Lead with 25-30 direct reports.Assisted in creation of training documentation.Assisted with development of web-based knowledge base used by technicians and employees.Advised on style sheets and web portal needs for corporate intranet functionReviewed current processes and made recommendations for improvements.

Provided tier one and tier two analytical and technical support for PC and LAN systems and Lotus Notes on a large helpdesk.Worked within large SAN/WAN environment providing technical support to over 12,000 employees and contractors.Personally fielded around 15,000 calls a month.Maintained ticket resolution rate in excess of 80%.

Master, Business Administration

Bachelor Of Arts, Business

Associate Of Science, Computer Information Systems