David Edelson Email & Phone Number

Boston, MA

• Lead a 13-person International Services team located in Reno, NV; San Francisco, CA; and Ontario, Canada to optimize Canadian services, immigration and Global HR services.
• Established a customer focused strategy that achieved Canadian client retention goal of 90%, while new Canadian client revenue increased 88% from 2018 to 2019.
• Hired and trained immigration specialists and partnered with Sales and Customer Experience teams to measurably increase immigration services revenue by 38% YOY 2017 to 2018 and 63% YOY 2018 to 2019.
• Implemented operational efficiencies and strategies that led to a reduction in International Services team expense line by 60+% from 2018 to 2019.
• Identified knowledge and expertise gap in servicing Canadian clients that resulted in growth of Canadian services team by 50% to account for business growth in sales and revenue.

Waltham, MA

• Led a 7-person Human Capital team to meet and exceed client retention and revenue goals. Partnered with leadership team to produce and measure success of client sales, onboarding, service and business opportunities.
• Exceeded client retention goals by 10% and managed client profitability through pricing review and increases.
• Collaborated with external clients to address escalations, assess satisfaction, service levels and attrition risks, resulting in 94% client favorability ratings.
• Acted as clients’ HR business partner in delivering strategic and compliance driven HR webinars, seminars and best practices sessions.
• Created strategic partnerships with TriNet sales leaders, which resulted in onboarding double digit net new clients every year while creating additional cross-department collaboration and business opportunities.

Waltham, MA

• Drove Human Capital initiatives for clients throughout the country using a strategic, consultative and collaborative approach to human resources achieved through partnership with clients’ senior management.
• Generated client revenue over $100,000 in strategic service business, resulting in President’s Club award.
• Served as Human Capital Business Partner for 80 national customers, consisting of over 2900 total work site employees.
• Advised executives about human capital strategy, employee relations, benefit strategies, workplace ethics, compensation practices, employment risk, organization development and best workplace practices.

Waltham, MA

• Managed Human Capital initiatives for 120+ Northeast-based clients, most of whom had 20-75 work site employees. Conducted discrimination and harassment investigations, reducing customer liability.
• Led Career Transition/Outplacement Practice and coached eight consultants to deliver outplacement program, resulting in revenue of $120,000 over a one-year period.
• Awarded company BZ (Bravo Zulu) award for exceptional work, consistently delivering outstanding results, implementing positive change and contributing to corporate mission and vision.
• Implemented human capital solutions such as performance management, talent acquisition, workplace ethics, culture assessment and employee development.

Boston, MA

• Oversaw Human Capital functions for Northeast-based clients, most of whom had 15-50 work site employees
• Constructed a three-day goal development workshop for customers’ executive teams. Workshop resulted in clear and measurable FY goals for clients, resulting in increased revenue for the client base.
• Led the design, development and implementation of both an onboarding process and a performance management tool for the Northeast client roster.
• Trained clients and developed programs on diversity and inclusion, hostile work environment prevention and performance management to comply with federal and state employment laws.

Ba Business Management

Master Of Business Administration (Mba), Human Resources Management