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@comcast.net
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1 phone found area 248
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Dave Gates is listed as Senior Customer Experience Executive based in Detroit Metropolitan Area, United States, United States. AeroLeads shows a work email signal at comcast.net, phone signal with area code 248, and a matched LinkedIn profile for Dave Gates.
Dave Gates previously worked as Vice President - Service Desk at Caretech Solutions and Senior Divisional Director - Customer Loyalty/Retention at Comcast Cable. Dave Gates holds Bachelor’S Degree, Marketing - Advertising & Sales Promotion from Eastern Michigan University.
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Visionary senior leader in strategic customer loyalty program creation and execution, sales, operations and customer service. Results driven professional, highly proficient in leading and developing motivated cross functional teams that drive customer churn down sharply, while making dramatic strides in overall customer satisfaction. Best-in-class team-member development and outstanding cross-functional team leadership. Well versed in utilizing data and data modeling to create solid actionable strategies.Excels in problem identification, and managing resources to solve them. Proven ability to conceptualize, implement and direct multiple projects in a fast-paced dynamic environment. Established reputation for sound judgement, integrity, commitment and trust in all business relationships.KEY COMPETENCIES Creative Leadership Style
Listed skills include Customer Retention, Cross Functional Team Leadership, Leadership, Call Centers, and 31 others.
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Troy, MI
Recruited to lead the CareTech Service-Desk line-of-business after acquisition by HTC Global Solutions. Primarily provided clinical and technical support to major hospital systems nationwide. As the senior leader of the Division, led and transformed the entire 600+ person division from a significant negative margin into a profit center over the course of 7.
Sterling Heights, MI
Provided executive hands-on leadership of the customer loyalty and retention channel for over a third of the company. Implemented new strategies to foster customer and employee retention by analyzing data and fostering human insight. Delivered outstanding results while leading through dramatic change from multiple acquisitions, coupled with uncertainty.
Sterling Heights, MI
Promoted from Director, Customer Retention to reorganize and direct a 400 seat call center, creatively integrating customer retention, billing and repair functional teams. Cross-functionally developed and implemented customer retention strategies that reduced churn by 30%, and generated $18 million in bottom-line revenue growth. Reorganized, staffed and.
Southfield & Sterling Heights, MI
Hired to build the Customer Retention Team for the Michigan Area. Developed and implemented strategies that reduced churn by 30%, and generated significant bottom-line revenue growth. > Created and fostered the vision for outstanding customer retention and churn reduction.> Led the team and collaborated with multiple functional areas including Marketing.
Canton, MI
Senior sales leader driving all aspects of the quota-based retail sales force of 30 across 5 retail locations including motivation, direction, management. Also developed a sales training program.
Southfield, MI
Top B2B telephony Sales Executive in Michigan with 145% to over 270% quota attainment every month.
Marketing - Advertising & Sales Promotion
Quick answers generated from the profile data available on this page.
Dave Gates is listed as Senior Customer Experience Executive.
AeroLeads has found 1 work email signal at @comcast.net for Dave Gates.
AeroLeads has found 1 phone signal(s) with area code 248 for Dave Gates.
Dave Gates is based in Detroit Metropolitan Area, United States, United States.
Dave Gates has worked for Caretech Solutions, Comcast Cable, Emery Electronics, and Norvergence Inc.
You can use AeroLeads to view verified contact signals for Dave Gates, including work email, phone, and LinkedIn data when available.
Dave Gates holds Bachelor’S Degree, Marketing - Advertising & Sales Promotion from Eastern Michigan University.
Dave Gates is listed with skills including Customer Retention, Cross Functional Team Leadership, Leadership, Call Centers, Team Building, Telecommunications, Customer Experience, and Customer Satisfaction.
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