David Mickle Email & Phone Number

Consultant through the Ian Thomas Group providing solutions for business needs. Collected and analyzed functional and non-functional requirements. Evaluated data collected through task analyses, business processes, surveys, and interviews. Translated and transfers acquired knowledge to the target development teams. Provided suggestions to the development team, during each stage of the system development life cycle that applies to new ideas, trends, and concepts surrounding latest technologies. Coordinated with business partners and groups to conceptualize, build, test, validate, implement, and maintain delivered products. Communicated with internal and external teams. Prepared requirement specifications and user guidelines documents. Additional Highlights:* Assessed and analyzed the business requirements of EcoBank (Africa) for a business continuity plan. Provided high-level business continuity plan, suggested tool-set for interview/data collection, and project management guidelines and tasks for plan implementation.* Provided project management templates and guidance for the handling of software installations, updates, or maintenance for the State of Michigan Multi-Family Housing Financial System project.

Managed a team of engineering experts experienced with enterprise mainframes, midrange and distributed systems, databases, networks, and storage devices. Championed capacity planning, performance engineering, and consolidation initiatives, as well as application/system testing which transcended departmental boundaries. Performed problem resolution on illusive issues and devised processes to identify incidents/problems before they occurred. Additional Highlights:* Developed and maintained relationships with business partners to align company goals, objectives, and workstreams with IT strategies.* Provided direction, design, standardization, and support for capacity and performance processes and diagnostic tools. * Provided assessments for IT and application products transcending all platforms.* Responsible for establishing standards, threshold metrics, and compliance and they relate to capacity and performance. * Cost center manager responsible for the departmental operating budget (in excess of $54M).* Coordinated Disaster Recovery exercises, Business Continuity plans, as well as addressed Sarbanes-Oxley and other audit or compliance related tasks.* Team member for merger/acquisition infrastructure implementations and support. * Performed negotiations, as well as service, product, and contract reviews as a Vendor Manager.* Sponsored and managed project to create an Early Warning System designed to trap system and application anomalies, allowing for proactive event action and outage avoidance.* Sponsored and managed project to redesign, consolidate, and optimize IBM zSeries mainframe workloads, taking advantage of system cycles based on time-of-day. This lead to hardware upgrade deferrals, software expansion, disaster recovery optimization, and cost savings of over $2M per year.* Managed project to implement server workload consolidation and optimization for the production and development Microsoft Windows and IBM pSeries (AIX) systems.

Managed a team of distributed and midrange system engineers. The team was charged with architecture, standardization, and support of these systems. This team managed projects and championed capacity planning, performance engineering, and consolidation initiatives. Additional Highlights:* Responsible for enterprise wide direction, standardization, and some support for all distributed and midrange server platforms.* Developed and maintained relationships with business partners to align company goals, objectives, and workstreams with IT strategies.* Responsible for handling tasks with special needs, problems, or opportunities for resolution, transcending departmental boundaries. * Facilitated quality initiatives by acting as the Quality Liaison for the department.* Team member and chair of committees to establish standards, threshold metrics, and compliance for the IT infrastructure and business technologies. * Team member and duty manager for all Disaster Recovery exercises.* Created platform standardization and supported the Exchange e-mail system and Active Directory.* Implemented configuration changes, maintenance, and support for Windows and UNIX based systems and applications. * Managed security vulnerability discovery, threat assessment, and remediation for Microsoft Windows and multi-vendor UNIX based systems.

Managed and lead technical support special project efforts. During a post merger period, several system and application problems arose. Was selected as a multi-platform experienced problem solver to address these issues. Functioned as an individual contributor with enterprise-level authority which transcended information services and banking divisions. Additional Highlights:* Responsible for handling tasks with special needs, problems, or opportunities for resolution, transcending across all areas of infrastructure.* Responsible for assessing feasibility and providing cost effective solutions IT solution at the enterprise, division, and department level.* Team member and duty manager for all Disaster Recovery exercises.* Responsible for the departmental operating budget.* Facilitated quality initiatives. * Team member for merger/acquisition infrastructure implementations and support. * Managed project to resolve performance problems which daily impacted the entire, newly acquired, mid-Atlanta banking region. These were problems that all other tactical support groups were unable to identify.* Managed multi-phased, major project to convert and consolidate preserved applications running at the Richmond Data Center and subsequently shut-down the data center.

Managed a team of system programmers/engineers, and functioned as an Information Services Manager in this role. This group was established to provide capacity planning, performance analysis, performance reporting, architecture, configuration design, and support for mainframe, mid-range, and related platforms. Additionally, the team addressed databases, networks, and storage associated with these platforms. Provided project management for tasks generated by and assigned to this group. Additional Highlights:* Implemented configuration standards, metric thresholds, performance objectives, compliance initiatives, and maintenance on these platforms.* Created standardized capacity and performance reporting for these systems.

Promoted to Group Vice President. Continued management of multiple groups responsible for management of mainframe communications and file transfer systems, as well as all non-mainframe (e.g., Windows, HP-UX, AIX, Novell, Linux, Guardian, OS/400, Guardian, OS/400, DEC/VAX VMS) operating systems and subsystems. Additional Highlights:* Provided enterprise wide directions, architecture, standardization, and ongoing support for these platforms.* Facilitated, planned, and implemented a Y2K project for all non-mainframe platforms. This resulted in a non-event Y2K transition for all responsible platforms and operating systems environments.

Promoted to Vice President with added responsibility for distributed systems. Managed one team of systems programmers responsible for mainframe communications and file transfer systems. The other team was made up of all non-mainframe (e.g., Windows, HP-UX, AIX, Novell, Linux, Guardian, OS/400, and DEC/VAX VMS) operating systems/subsystems. Additional Highlights:* Provided enterprise wide direction, architecture, standardization, and ongoing support for these platforms.* Planned and managed a multi-year Y2K transition project for all responsible platforms.

Promoted to Assistant Vice President and manager of a systems programming team and a midrange engineering team responsible for management of mainframe communications and file transfer systems, as well as all midrange (e.g., HP-UX, AIX, Guardian, OS/400, DEC/VAX VMS) operating systems and systems. Additional Highlights: * Provided enterprise wide direction, architecture, standardization, and ongoing support for these platforms.* Created performance reports for these systems.

Installed and maintained MVS mainframe communications and related software. Directed all AS/400 and Tandem operating system and operating system related software installation and maintenance. Monitored performance and availability of online teleprocessing, and provided analysis and resolution of teleprocessing problems for a multi-state network. Managed all projects related to these areas. Functioned as an individual contributor in this role. Additional Highlights: * Provided enterprise wide direction, standardization, and ongoing support for mainframe and midrange platforms.* Initiated a client satisfaction program to improve customer service.* Provided analysis and resolution of teleprocessing problems for a multi-state network. * Provided input to the network design. * Provided in-house training.

Installed and maintained capacity and performance modeling software. Created provide capacity planning, performance analysis, performance reporting, configuration design and support for mainframe, storage, and Series/1 systems. Functioned as an individual contributor in this role. Additional Highlights: * Created capacity and performance models for mainframe systems and communications.* Provided performance monitoring, measurement, reporting, and tuning for mainframe systems and subsystems. * Monitored performance and availability of a multi-state, online teleprocessing network.

Previous positions in systems programming, computer operations, and network management. Company was later acquired by South Carolina National, Wachovia, and then Well Fargo.

Data Processing, Accounting

Foundations Certification In It Service Management (Itil)

Business School Management Development Program

Supervisory Management Training Program

Daniels School of Management