David Mize Email & Phone Number

Kissimmee, Fl, Us

Columbus, Ohio Metropolitan Area

L&E Research provides focus group facilities and recruiting services for market researchers in mid-major markets from coast to coast, offering a diverse alternative to the over-researched major markets. We connect clients with customers, consumers, medical professionals, patients, business professionals, and more - for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E's software and technology solutions.In late 2020, I assumed the role of Director of On-Site Operations, becoming the department head responsible for all physical locations, as well as for major off-site projects and related staff. I continue to focus on operational standards and performance of our on-site locations and staff, while also adding high-level interaction and collaboration with all other areas of the company. As a member of the corporate Leadership team, I help to guide the current progress of the company, while also looking toward the future.

Columbus, Ohio Metropolitan Area

In early 2020, I assumed the newly created Facilities Operations Manager role for all of the company's facilities across the country. Along with managing operational compliance in the facilities, I was also responsible for training & supporting new management hires in conjunction with the Director of Operations. As a dual role, I still served as Client Service Manager for the Columbus location.

Columbus, Ohio Metropolitan Area

Represents the company in the central Ohio marketplace, interacting with corporate decision makers and research study participants from around the world. Manages facility operations and maintains staffing levels and training for all staff. Specifies, orders and maintains business equipment/technology. Interfaces with third-party vendors, including quoting services and ensuring contract compliance. Manages financials and the banking relationship for the facility, including income and expenses. During my first year, I assembled a high-performance team, driving this location to 2nd in revenue among all corporate locations. In 2019, I was selected to help open new locations and train the newly hired managers. In the course of one year, I assisted with opening five locations and training each location manager.

Columbus, Ohio Area

SDA Premises Technicians work both indoors and outdoors and are responsible for the installation and customer care of U-verse integrated digital TV, high speed Internet and voice services, as well as the DirecTV satellite video products and business VoIP services. Installation and servicing of U-verse, DirecTV and VoIP products & services for both residential and business customers. Involves outside field operations, as well as inside business and customer premise work. Manage the customer relationship for AT&T, resolving conflicts and securing customer loyalty. Applies technical acumen through hands-on installation & configuration of U-verse, DirecTV and Business VoIP products. Customer facing position requires professionalism and self-assurance, in order to properly manage the total customer experience.

Columbus, Ohio Area

- Added City of Columbus, Franklin County and State of Ohio as customers in first year.- Increased profit margins of New England region by over 10% in one year.Managed a book of existing customers and prospected / sold new corporate customers. Managed complete sales cycle, including credit approval, sourcing product, arranging delivery and ensuring satisfaction before, during and after the sale. Complete account ownership, served as customer service single point of contact. Provided product & service recommendations, based on customer’s business needs. Analyzed customer business models to identify up-sell possibilities. Created new custom hardware solutions and offered additional services to take advantage of these opportunities.

Columbus, Ohio Area

- Established and managed a new retail operation in Ohio, including manufacturer direct sales and retail storefront for this international manufacturer. Shrink averaged under 0.5% on inventory volumes of $1.5 million.- Created & implemented a local product rental program, that was then adopted company-wide.Managed budget, P&L and GL for factory direct & retail sales. Exceeded first year projections by 15%, in a year when most business was experiencing declines. Setup retail floor plan & trained staff to maintain displays and to sell. Managed human resource functions, including benefit management. Coached sales floor associates in selling & customer-facing techniques. Carefully managed the warehouse and shipping/receiving areas, ensuring timely inventory turns and employee safety.

Columbus, Ohio Area

- Reviewed 250 resumes, interviewed nearly 100 applicants, hired 30 staff for opening.- Store was rated in top 10% of sales nationally in 2007, out of 70+ stores.- Store exceeded 4 of 5 business metrics in 2005 & 2006. Store was in top #10 for shrink control for 2004 – 2007.Managed this big-box retail outlet through startup and first four years of operation. Managed sales forecasting, operations, facilities, shipping/receiving, human resources, budget projection and P&L/GL. Spent most time on the floor, coaching associates and working with customers. Held associates accountable for weekly & monthly sales, margin and extended warranty sales goals. Used KPIs, including performance metric reviews and role play to improve performance. Local benefit management & pre-employment (I-9, drug testing, payroll setup) experience.

Pickerington, Ohio

- Advanced from sales to customer service manager to vice president in three years.- Made the single largest sale in company history at that time.- Grew company by a minimum of 25% annually from 1995-2000, by expanding retail sales and controlling costs. Growth exceeded 40% for two of those years.Managed corporate operations over three locations. Designed and implemented corporate customer service & production programs. Created a comprehensive production statistics system, to track the quantity and quality of all in-house work across three locations. Increased production by 25%, with no additional staffing. Helped brainstorm and implement new product and service offerings to grow the business through attracting new verticals. Streamlined work processes and supply chain to improve efficiency & increase profits.

Dublin, Ohio

- Managed lifecycle of Gentran EDI software product on multiple platforms. Co-ordinated all associated deliverables across the company, including development, technical writing, training (sales, tech support, end users), packaging, shipping & marketing.- Managed the semi-annual polling of all end users for suggested product improvements. Worked with development team to turn this information into useful (and profitable) product improvements.- Supported sales team in engaging new customers, and in maintaining existing major customers.- Selected as "Employee of the Quarter" for exemplary customer service. Day-to-day direction of the life cycles of midrange EDI products, using ANSI X-12, UCC and EDIFACT EDI standards. Coordinated activities of all departments involved in product development and release. Represented company at trade shows around the country, educating customers & demonstrating products to prospects. Traveled extensively to visit key accounts, assist in sales efforts, market research and competitive analysis.

Electrical Engineering Technology

Activities and Societies: Debate club

Electrical Engineering Technology

Activities and Societies: Founding President, Student Chapter, IEEEElectrical Engineering Technology curriculum. Founding president.

Electrical And Electronics Engineering