David Mize

David Mize Email and Phone Number

Director of Onsite Operations at L&E Research @ L&E Research
raleigh, north carolina, united states
David Mize's Location
Winter Springs, Florida, United States, United States
David Mize's Contact Details

David Mize personal email

n/a

David Mize phone numbers

About David Mize

Experienced operations manager & customer service manager with over thirty years of multi-industry experience. Offers significant experience with technical business management, account management and product management. Applies a “Customer for Life” mentality toward both internal and external customers. Provides leadership through the use of SMART goals and intelligent action plans. Builds teams with a constant emphasis on personal development of team members. Broad general management experience in several industry verticals. Solid experience with interpreting highly technical concepts for non-technical audiences.Specialties: Multi-discipline customer service, front line to executive level. Hands-on personal computer technical skills. Sales and business development, multiple industries, through executive levels. Strong operations background. General business management, including P&L, general ledger and human resources.

David Mize's Current Company Details
L&E Research

L&E Research

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Director of Onsite Operations at L&E Research
raleigh, north carolina, united states
Website:
leresearch.com
Employees:
171
David Mize Work Experience Details
  • L&E Research
    Director Of Onsite Operations
    L&E Research Oct 2020 - Present
    Columbus, Ohio Metropolitan Area
    L&E Research provides focus group facilities and recruiting services for market researchers in mid-major markets from coast to coast, offering a diverse alternative to the over-researched major markets. We connect clients with customers, consumers, medical professionals, patients, business professionals, and more - for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E's software and technology solutions.In late 2020, I assumed the role of Director of On-Site Operations, becoming the department head responsible for all physical locations, as well as for major off-site projects and related staff. I continue to focus on operational standards and performance of our on-site locations and staff, while also adding high-level interaction and collaboration with all other areas of the company. As a member of the corporate Leadership team, I help to guide the current progress of the company, while also looking toward the future.
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  • L&E Research
    Facilities Operations Manager / Client Services Manager
    L&E Research Jan 2020 - Oct 2020
    Columbus, Ohio Metropolitan Area
    In early 2020, I assumed the newly created Facilities Operations Manager role for all of the company's facilities across the country. Along with managing operational compliance in the facilities, I was also responsible for training & supporting new management hires in conjunction with the Director of Operations. As a dual role, I still served as Client Service Manager for the Columbus location.
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  • L&E Research
    Client Services Manager
    L&E Research Aug 2016 - Jan 2020
    Columbus, Ohio Metropolitan Area
    Represents the company in the central Ohio marketplace, interacting with corporate decision makers and research study participants from around the world. Manages facility operations and maintains staffing levels and training for all staff. Specifies, orders and maintains business equipment/technology. Interfaces with third-party vendors, including quoting services and ensuring contract compliance. Manages financials and the banking relationship for the facility, including income and expenses. During my first year, I assembled a high-performance team, driving this location to 2nd in revenue among all corporate locations. In 2019, I was selected to help open new locations and train the newly hired managers. In the course of one year, I assisted with opening five locations and training each location manager.
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  • At&T
    At&T Communications Specialist - Service Delivery
    At&T 2015 - 2016
    Columbus, Ohio Area
    SDA Premises Technicians work both indoors and outdoors and are responsible for the installation and customer care of U-verse integrated digital TV, high speed Internet and voice services, as well as the DirecTV satellite video products and business VoIP services. Installation and servicing of U-verse, DirecTV and VoIP products & services for both residential and business customers. Involves outside field operations, as well as inside business and customer premise work. Manage the customer relationship for AT&T, resolving conflicts and securing customer loyalty. Applies technical acumen through hands-on installation & configuration of U-verse, DirecTV and Business VoIP products. Customer facing position requires professionalism and self-assurance, in order to properly manage the total customer experience.
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  • Source Code Corporation
    Senior Account Manager
    Source Code Corporation 2009 - 2015
    Columbus, Ohio Area
    - Added City of Columbus, Franklin County and State of Ohio as customers in first year.- Increased profit margins of New England region by over 10% in one year.Managed a book of existing customers and prospected / sold new corporate customers. Managed complete sales cycle, including credit approval, sourcing product, arranging delivery and ensuring satisfaction before, during and after the sale. Complete account ownership, served as customer service single point of contact. Provided product & service recommendations, based on customer’s business needs. Analyzed customer business models to identify up-sell possibilities. Created new custom hardware solutions and offered additional services to take advantage of these opportunities.
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  • Lifetime Products
    General Manager
    Lifetime Products 2007 - 2009
    Columbus, Ohio Area
    - Established and managed a new retail operation in Ohio, including manufacturer direct sales and retail storefront for this international manufacturer. Shrink averaged under 0.5% on inventory volumes of $1.5 million.- Created & implemented a local product rental program, that was then adopted company-wide.Managed budget, P&L and GL for factory direct & retail sales. Exceeded first year projections by 15%, in a year when most business was experiencing declines. Setup retail floor plan & trained staff to maintain displays and to sell. Managed human resource functions, including benefit management. Coached sales floor associates in selling & customer-facing techniques. Carefully managed the warehouse and shipping/receiving areas, ensuring timely inventory turns and employee safety.
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  • Sears Holdings Corporation
    Store General Manager
    Sears Holdings Corporation 2003 - 2007
    Columbus, Ohio Area
    - Reviewed 250 resumes, interviewed nearly 100 applicants, hired 30 staff for opening.- Store was rated in top 10% of sales nationally in 2007, out of 70+ stores.- Store exceeded 4 of 5 business metrics in 2005 & 2006. Store was in top #10 for shrink control for 2004 – 2007.Managed this big-box retail outlet through startup and first four years of operation. Managed sales forecasting, operations, facilities, shipping/receiving, human resources, budget projection and P&L/GL. Spent most time on the floor, coaching associates and working with customers. Held associates accountable for weekly & monthly sales, margin and extended warranty sales goals. Used KPIs, including performance metric reviews and role play to improve performance. Local benefit management & pre-employment (I-9, drug testing, payroll setup) experience.
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  • Tcr Services Inc., A Value-Added Reseller & Systems Integrator
    Vice President Of Customer Service & Operations
    Tcr Services Inc., A Value-Added Reseller & Systems Integrator 1994 - 2003
    Pickerington, Ohio
    - Advanced from sales to customer service manager to vice president in three years.- Made the single largest sale in company history at that time.- Grew company by a minimum of 25% annually from 1995-2000, by expanding retail sales and controlling costs. Growth exceeded 40% for two of those years.Managed corporate operations over three locations. Designed and implemented corporate customer service & production programs. Created a comprehensive production statistics system, to track the quantity and quality of all in-house work across three locations. Increased production by 25%, with no additional staffing. Helped brainstorm and implement new product and service offerings to grow the business through attracting new verticals. Streamlined work processes and supply chain to improve efficiency & increase profits.
  • Sterling Commerce (Now Ibm)
    Associate Product Manager
    Sterling Commerce (Now Ibm) 1988 - 1994
    Dublin, Ohio
    - Managed lifecycle of Gentran EDI software product on multiple platforms. Co-ordinated all associated deliverables across the company, including development, technical writing, training (sales, tech support, end users), packaging, shipping & marketing.- Managed the semi-annual polling of all end users for suggested product improvements. Worked with development team to turn this information into useful (and profitable) product improvements.- Supported sales team in engaging new customers, and in maintaining existing major customers.- Selected as "Employee of the Quarter" for exemplary customer service. Day-to-day direction of the life cycles of midrange EDI products, using ANSI X-12, UCC and EDIFACT EDI standards. Coordinated activities of all departments involved in product development and release. Represented company at trade shows around the country, educating customers & demonstrating products to prospects. Traveled extensively to visit key accounts, assist in sales efforts, market research and competitive analysis.
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David Mize Skills

Management Account Management Sales Product Marketing Customer Service Leadership Sales Management Business Development Start Ups Project Management Product Development Technical Support New Business Development Retail Troubleshooting Networking Solution Selling Budgets Product Management Windows Strategic Planning Team Building Team Leadership Direct Sales Microsoft Office Inventory Management Enterprise Software Crm Process Improvement Integration Forecasting Program Management Sales Operations B2b Sales Process Customer Experience Budgeting Business Management Cold Calling Customer Retention Loss Prevention General Ledger Retail Sales Long Term Customer Relationships Customer Engagement Technical Leadership Accounts Payable Accounts Receivable Key Account Management

David Mize Education Details

Frequently Asked Questions about David Mize

What company does David Mize work for?

David Mize works for L&e Research

What is David Mize's role at the current company?

David Mize's current role is Director of Onsite Operations at L&E Research.

What is David Mize's email address?

David Mize's email address is dm****@****ode.com

What is David Mize's direct phone number?

David Mize's direct phone number is +161457*****

What schools did David Mize attend?

David Mize attended Devry University, Columbus State, The Ohio State University.

What are some of David Mize's interests?

David Mize has interest in Dog Rescue, Children, Basset Hounds, Celtic Music, Physical Fitness, Reading, Hiking, Science And Technology, Animal Welfare, College Football.

What skills is David Mize known for?

David Mize has skills like Management, Account Management, Sales, Product Marketing, Customer Service, Leadership, Sales Management, Business Development, Start Ups, Project Management, Product Development, Technical Support.

Who are David Mize's colleagues?

David Mize's colleagues are Jo Collins, Pat Mcmahon, Kaitlyn Martilini, Mary Hillebert, Jennifer Jump, Lindsey Garrett, Receptionist Columbus.

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