David O'Connell Email & Phone Number

Natick, MA

• Offer excellent service to customers of a school photo company;
• Providing exceptional customer service by phone and by e-mail;
• Overseeing the shipment of portrait packages to customers’ homes each week;
• Consulting with other departments on new products and services to offer;
• Working with computer programs such as MS Excel, MS Word, MS Outlook, MS Access and Adobe Photoshop

• Create, order and track service items for over 400 clients
• Act as liaison between office,production lab, and client
• Successfully achieved over 90% client retention rate for nearly 10 years
• Office Supply Manager

• Photograph faculty and students of all ages on-site for portrait packages, both individually and for group photographs
• Photograph families at various outdoor locations throughout Massachusetts and Connecticut
• Assist in production of panoramic photographs, which consists of assembling risers holding up to 450 people and organizing the people on risers before taking the photograph

• Photograph faculty and students on-site for facebooks and identification cards.
• Trained staff annually for on-site ID capture and ID card printing

Natick, MA

• Handling of customer service calls and in-person inquiries
• Handling of customer service returns
• Handling of customer sales
• Assist customers in finding the right product for their needs

Photographing clients, uploading images for editing, retouching of images, distributing images, customer service, preparation of images for print, ordering prints from lab, managing facebook page.

• Contacted record labels and publicity firms to schedule interviews and reviews
• Conducted/wrote interviews with various artists
• Wrote music album reviews
• Photographed artists for stories, as well as restaurants, bars and clubs for advertisements.

Bachelor Of Fine Arts, Photography

Activities and Societies: Worked at the Career Resource Center, helping upcoming graduates prepare for job searches, resume prep.

Education record

High School/Secondary Diplomas And Certificates

Education record

Education record