Relationship Banker
CurrentDrive adherence to policies, procedures and regulatory compliance standards.Align client needs to the bank’s portfolio of products and services, helping exceed revenue and financial performance objectives.Conduct performance and service audits to ensure operational excellence monthly/quarterly/annuallyGuide and coaching the teller/platform team members on meeting key customer service metrics while guiding customer issue resolution activities.Identify opportunities to expand client relationships; recognized as the top referrer to partner service lines including merchant solutions, business banking, private banking, and mortgage lending.Implement and promote robust due diligence and risk management approaches.Serve as point of contact for small business clients; promoting products and services to ensure client success.Assist with structuring teller line workflow and cash management; while assisting the teller team with ensuring accuracy of cash handling and balancing.