David Moss Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Revolutionising the way Fletcher Building serves its customers - Major business and technology transformation project to replace 70 ERP systems and 150 Edge Systems across 24 Business Units at Fletcher Building with a single SAP S4/HANA solution and standardised business processes and data

Auckland, New Zealand

Creation of an industry class IT organisation built from the ground up. GM Applications July 2015 – Feb 2018(200 Staff & Contractors)GM Digital Services Feb 2018 – June 2021 (200 Staff & Contractors) Part of Fletcher Building Group Technology Senior Leadership team which is digitally transforming Fletcher Building end to end. Across 5 Divisions, 25 major business units, 40 plus brands, 25 major streams of work covering people, process and technology from E-Commerce, CMS (Content Management Systems), ERP (Enterprise Resource Planning), BI (Business Intelligence), CRM (Customer Relationship, CMMS (Computerised Maintenance Management Systems), HR, Payroll, Time and Attendance, CPQ (Configure, Price, Quote), Procurement, BIM (Building Information Modelling) and more. Consolidating 20 IT shops, supporting 900 sites over 40 countries, 25,000 devices, 12 networks, 5 carriers, 200 PC types6,500 windows apps, 72 ERP instances, 160 web sites, 700 domain names, 19 email systems, 39 Intranets, 16 CRM instances, 19 Payroll systems19 Service desks, 20 Data centres, 2500 servers, 40 Standard Operating Environments (SOE), 15 Remote access methodsExecuting at speed, in a constrained environment, reducing cost and improving service. Achievements:Employee Engagement increased from 70 to 82GT Opex Cost Savings 6% ($9m)Introduction of Agile Establishment of Application Centres of ExcellenceMajor project deliveries – ERP projectsHigh Performing Team programmeLearning Mindset programmeCommunications (Town Hall sessions and communications)

Auckland, New Zealand

Creation of an indursty class IT organisation organisation built from the ground up General Manager for IT across the Building Products Division (GBC Winstone, Firth, Humes, Rocla Pipeline (AU), Iplex Australia, Iplex NZ, Winstone Wallboards, Fletcher Insulation, Tasman Insulation and CSP)

Penrose, Auckland

Responsible for the implementation of a Finance, Procurement and Supply chain solution (Oracle E-Business suite) across 20 DHBs

Auckland

From two to one - Merging Vodafone and TelstraClearKey outcomes achieved: Leading a team of 500+ staff (350 Permanent)Establishment of a IT transformation team to consolidate Desktop, Brand and Financial systems by 1st April 2013Rollout of Win8Upgrade Siebel and Surepay, implementation of Matrixx real-time rating system

Rapid Product delivery and seamless major system upgrades Leading the IT team 350+ Staff (220+ Permanent) Key outcomes achieved:Employee Engagement Index +6% to 81 Operational Cost reduced by 15% year on year and 24% over 2 years35% Improvement in Development efficiency40% reduction in the number of IT incidents25% reduction in time to fix faultsMinor Enhancement speed to market reduced from 6 weeks to <2 days

Delivering service we can be proud of Managing all service transformation activities across Vodafone New Zealand to improve customer experience by fixing failure and improving service capability through people, process and technology change.Key Achievements:Employee engagement +20 to 85Established the Corporate Service Centre increasing Enterprise NPS from – 30 to +60Operational Cost reduction by 8% ($4m)Management of the Egypt Service Recovery Team which built a 140 seat contact centre in respsonse to the Egypt crisis.

Delivering service we can be proud ofManager Planning Architecture and DemandCross functional leader of Vodafone’s most successful change programme - Programme Proud that delivered a sustainable culture of service improvement across the business and: 300 Service Improving initiatives 50% reduction in propensity to call 29 point increase in NPS results Reduced FAB provisioning times from 21 days to 6 days Enabled scalability of FAB processes to cater for a 300% increase in sales volumes Reduced store sign up times by 50% through the deployment of a sales wizard Reduced LNMP failed orders by 300 per month Reduced Chorus order rejections by 50% Increase sales activations from 60% to 88%

Major technology enabled business transformation programme Programme Director for Programme Sam. The customer Care, billing, rating, mediation and provisioning systems replacement project across Vodafone Australia, New Zealand and Fiji ($450m)

Establishing the New Zealand Services business for Alcatel General Manager for all Alcatel Project & Support Services being undertaken for Telecom New Zealand

Technology consulting services for Nokia, Unisys, United Networks, New Zealand Post, IBM and Esanda

Marketing and Project Management roles predominately in the Telecommunications industry

Msc, Fluid Engineering

Bsc Honours, Mechanical Engineering