•Drove a reduction in overall capacity demand of ~33 FTE across US and overseas regions, resulting in a savings of more than $2 MM on an annualized basis. •Automation program lead, managing oversight for agile teams, solution implementation, budget, & savings targets.•Designed & implemented 4 programs, 2 custom applications, and 15+ automation solutions.•Reduced cycle time by at least 40% for all processes that were assessed and optimized. •Established a Citizen Developer program using UI Path, including governance & process, completing 4 bots.•Programmed two bots, automating repetitive, manual processes, creating capacity for associates (~4 FTE).•Implemented and managed a regulatory reporting data quality program, leading remediation of over 200 errors & $100 billion in loan value. •Provided internal organizations with strategic consulting and support, including process automation & design, program & project management, target state planning, and data analytics & management. •Process owner / lead, planning the roadmap, assessing risks/controls, monitoring current state performance.•Leveraged technologies including robotics, APIs, custom coded applications, natural language processing, machine learning & OCR in the automation of processes.•Designed multiple target states & strategic roadmaps for cross-functional processes, documenting tech & non-tech opportunities, obtaining funding, and driving the implementation. •Developed business cases for strategic / tactical opportunities, to capture cost savings, reduce risk, & improve cycle time.•Extensive experience with vendor applications UI Path and Workfusion. •Held both Product Owner and Product Manager roles when operating in an agile framework.