David Shilling Email & Phone Number

Fort Myers, Florida, United States

Fort Myers, Florida Area

Customer Service agent for Costco eCommerce• Provide superior customer interaction caring for the best outcome for the member regarding information concerning their online orders, tracking, shipping and delivery time frames, while working with multiple vendors each with their own set of processes and regulations. • Resolved first level customer inquiries in a professional and courteous manner, balancing customer needs and business requirements utilizing strong problem solving and decision-making skills while adhering to Costco and Alorica policies as well as federal laws and regulations.

Fort Myers, Florida Area

First level glass claims processor for State Farm. I received all the information from the client for the glass claim, entered it into the system, and scheduled glass work with mobile or in-shop services.

In this position, I have held multiple roles from customer service and escalations to a Know Your Customer (KYC) Analyst and now Technical writer. In these positions I have:• Provided superior customer interaction caring for the initial inquiry while proactively reviewing each account to offer value-added products and services. • Resolved first level customer escalated inquiries in a professional and courteous manner, balancing customer needs and business requirements utilizing strong problem solving and decision-making skills while adhering to bank policies and federal laws and regulations. • Collected on-boarding information, conducted research and investigations to verify information as well as customer outreach to obtain government required information for accounts.• Worked with technical writers team for optimizing procedures, solely responsible for formatting the three procedural documents used, publishing a Template and style guide for ease of publishing future procedural documents.Currently editing and updating an internal web-based landing page to be used as procedures are transitioned from document-based housing to a knowledge management web-based housing.

Jacksonville, Florida Area

• Utilized multiple tools and platforms to assists customers and associates with account level information and technical assistance. • Facilitated member’s prescription drug refills and answered basic Medicare questions through Argus / RX Nova and Guidance Care Portal two online database systems.• Provided education to members regarding prescription savings plans included in their insurance plans while adhering to HIPPA Standards.

St. Peter, Mn

This was a temporary positionThe title Administrative Assistant simply fails to cover what my role was at the Melva Lind Interpretive Center in the Linnaeus Arboretum of Gustavus Adolphus College. In some ways I was an office coordinator / manager answering both to the Director and Naturalist of the Arboretum while also answering to the Director of the Johnson Center for Environmental Innovation. In other ways I did the work of an assistant director.• Maintained membership records for Friends of Linnaeus Arboretum using Microsoft Access and Excel and online membership directories, such as Entrinsik Informer. • Managed facility rentals scheduling groups with Google Calendar and Scheduler EMS, received payments, and facilitated communication, questions, and follow up with clients.• Managed budget information and Credit Card Reconciliation.• Led and managed a team of 4 student workers• Maintained organization's Facebook page • Unofficial Photographer for the Linnaeus Arboretum • Studied and Examined all the procedures and offered suggestions as to how it could be done better or more efficiently

56058

Leadership Facilitation• Organized and implemented youth programs and activities. • Recruited and coordinated teachers for weekly and annual youth educational programs. Administration and Management• Maintained membership records using Microsoft Access and Excel and online membership directories. • Reported records and information annually through online forms. • Published weekly bulletins, monthly newsletters, and calendars with Microsoft Word, Publisher, Outlook. • Maintained an organization website, communicated education assignments through Google sites. • Published a weekly, email-based, newsletter to subscribers through mailchimp.com.• Maintained organization facebook page, Twitter account, and Blog site.Counseling and Member Care• Provided one-on-one counseling for those with life changes: pre-marriage, funeral, divorce, hardships.• Made home visits to those with difficulties due to age; visited in hospitals and other care facilities.Education and Teaching• Prepared/delivered memorized presentations weekly.• Prepared and taught weekly classes for youth and adults.

Isabel, Sd

Leadership Facilitation• Collaborated with leadership teams of multiple organizations; through committee meetings ensured that conduct and plans coincided with the mission. • Facilitated communication between leadership and members, organizations, multiple leaderships and memberships.Administration and Management• Maintained membership records using Microsoft Access and Excel• Reported records and information annually through paper and online forms. • Published weekly bulletins, monthly newsletters, and calendars with Microsoft Word, Publisher, Outlook. Counseling and Member Care• Provided one-on-one counseling for those with life changes: pre-marriage, funeral, divorce, hardships.• Traveled up to 150 miles to make home visits to those with difficulties due to age; visited in hospitals and other care facilities. Education and Teaching• Prepared/delivered memorized presentations at multiple locations, traveled up to 150 miles weekly.• Prepared and taught weekly classes for youth and adults.

Bison, Sd

This was a temporary position that I held until a permanent Executive Pastor was found and Installed in the position.Leadership Facilitation• Collaborated with leadership teams of six organizations; through committee meetings ensured that conduct and plans coincided with the mission. • Facilitated communication between leadership and members, organizations, multiple leaderships and memberships.Administration and Management• Maintained membership records using Microsoft Access and Excel• Reported records and information annually through paper and online forms. • Published weekly bulletins, monthly newsletters, and calendars with Microsoft Word, Publisher, Outlook. Counseling and Member Care• Provided one-on-one counseling for those with life changes: pre-marriage, funeral, divorce, hardships.• Traveled up to 200 miles to make home visits to those with difficulties due to age; visited in hospitals and other care facilities. Education and Teaching• Prepared/delivered memorized presentations at multiple locations, traveled up to 400 miles weekly.• Prepared and taught weekly classes for youth and adults.

Mastors Of Divinity, Theology/Theological Studies

Bachelor Of Arts (Ba), Bible/Biblical Studies/Biblical Languages

In 1995 Northwestern College moved to New Ulm, MN where it was merged with Martin Luther College.

High School Diploma, High School Curriculum