David Wilson Email & Phone Number

Kent, Ohio, United States

• Leading the functions of maintenance services, service and vendor contracts, safety/emergency preparedness and assisting with capital projects
• Directing 7 staff to perform preventative maintenance and repairs for 52 buildings (361,463 square feet) and 71 vehicles across 9 counties
• Oversee service and vendor contracting for custodial services, landscaping, plumbing, electrical, HVAC and other facility services
• Manage the organization’s Safety Committee and coordinate the facility safety and loss prevention plans
• Assist the Vice President of Operations and Information Technology with capital projects that includes scope definition, vendor meetings, bid preparation, project coordination and scheduling

Akron, OH

• Designed and implemented processes for program planning, daily operations, staff development, preventative maintenance, health and safety compliance and security
• Planned and monitored programs and operations budgets ranging from $663K to $930K
• Directed academic programs based on the State of Ohio’s standards resulting in 78% of participants passing grade level reading and math standards compared to 62% of non-participants
• Created outcomes based performance metrics to evaluate program effectiveness in collaboration with funders resulting in the sustainment of $440K in funding
• Motivated a staff of 26 youth service providers at 7 sites to create and achieve service goals resulting in an average of an 11% membership increase and a 22% member retention rate for three years

Akron, OH

Helping entrepreneurs, businesses, non profits and individuals develop leadership skills and techniques.

Akron/Canton

• Launched a state wide assessment and implementation of a personnel and compliance management system
• Implemented web based programs for volunteer recruitment and clinical documentation
• Introduced hands-on patient service opportunities for healthcare education institutions
• Wrote training curriculum for hospice services and related state and federal regulations

• Provided vision for volunteer services program for a new “green-field,” 144-bed hospital and medical office building.
• Pioneered the first ever integration of volunteer services into clinical and support service areas, creating a value added service for both staff and patients.
• Developed training programs, performance standards and metrics that assisted in quantifying the positive contributions volunteer services added to the organization.
• Constructed, from the ground up, volunteer management policies and procedures and ensured their compliance with the Joint Commission and State of Ohio standards.
• Collaborated with 25 clinical and support service managers to meet staffing needs in their units.
• Recruited 600 prospects, interviewed 300 applicants, and trained 250 volunteers. Developed unique onboarding program that successfully integrated volunteers into the system.

• Directed a volunteer program of 15 professionals and 1,200 active volunteers at three campuses and managed operations, strategic planning, and regulatory requirements.
• Created and implemented strategic initiatives in recruitment and retention and system-wide volunteer program integration into departments improving retention rate of volunteers by 10%.
• Planned and managed departmental annual budget of $830K.
• Developed system wide physician alumni program to engage alumni in the organization’s priorities of community benefit and philanthropy. Created national events that gave physicians exposure and enhanced credibility.
• Coordinated social and educational opportunities for physician alumni in association with residency programs to build loyalty to the organization.

• Managed department staff of 15 professionals and 982 active volunteers at two campuses and managed operations, scheduling, placement, and regulatory requirements.
• Established measurement tools and benchmarks and assessed volunteer mission critical goals and organizational service standards to determine training and service opportunities.
• Implemented a new volunteer management model in key hospital departments, resulting in increased service to patients and staff relating to the department scorecard and benchmarking. Patient satisfaction scores.
• Interviewed and conducted orientation for 200 new volunteers annually and trained over 400 volunteers in quality and safety updates on an annual basis.
• Assisted Department Director with annual budget planning needs, department goals, and support of auxiliary boards.

• Recruited, trained, and managed 400 adult volunteers in 37 different program units.
• Organized and executed marketing, fundraising and product sale campaigns through volunteers attaining 25% of youth market in membership and 11% yearly increases in funds raised for five years.
• Built up volunteer operating board from 14 members to 60 in one year using the nominating committee process and impact plans.
• Stimulated growth in the number of volunteer fundraising teams from two to ten in one year by promotional presentations to civic, social, religious, and business organizations.
• Created publications in order to promote upcoming events and campaigns leading to a 90% increase in participation over two years for adult leader training events.
• Conducted grass roots marketing campaigns in schools and community organizations to increase youth membership resulting in a recruitment of 25% of total youth market.

Credit Manager for Mortgages, Personal Loans and Dealer/Sales Financing.

Pledge Fulfillment Staff

B.A., Business And Organizational Communication

B.A., Public Relations

Education record