Field Resource Center Coordinator
Current• Engage in people management by acting as a liaison for field personnel and supervisors, customer service representatives, and customers.• Manage approximately 800 field service representatives in the country’s largest water utility company while monitoring productivity, safety, and accuracy in addition to identifying areas for training or counseling.• Personally ranked among top 5 in department for emergency response time, dispatched over 1500 emergencies in 2016, and handles an average of 60-70 calls a day.