Field Resource Center Coordinator
Current
2699 Stafford Ave, Scranton, PA, 18505
- Engage in people management by acting as a liaison for field personnel and supervisors, customer service representatives, and customers.
- Manage approximately 800 field service representatives in the country’s largest water utility company while monitoring productivity, safety, and accuracy in addition to identifying areas for training or counseling.
- Personally ranked among top 5 in department for emergency response time, dispatched over 1500 emergencies in 2016, and handles an average of 60-70 calls a day.