David Northgraves Email & Phone Number

Duncan, British Columbia, Canada

• Project Coordinator – providing project coordination and support for the team of professional staff; assisting in the creation of budgets and proposals; monitoring projects to ensure milestones are met• Administrative Team Lead – managed the Admin team of 3 other staff• Project Manager for Archaeology projects – creating budgets and proposals, and managing the project and budget for its duration while liaising with the professional Archaeology staff working on the projects.• Technical Editor – formatting and finalizing reports and proposals for all professional staff, as well as creating templates and assisting staff with any formatting issues or questions• IT Support – first point of contact for staff experiencing IT issues; troubleshooting and assisting and liaising with our IT provider for support.• Maintaining and updating the company website• Safety Program assistance, including monthly safety statistics reporting, vehicle inspections, equipment and gear inventory and maintenance, and assisting in the development and implementation of the company safety program• HR support – including onboarding and offboarding staff and training new staff on company policies and procedures• Point person for training other staff on the use of our Project Management and Time tracking database BQE, as well as troubleshooting when issues arise.• Client service – first point of contact for the company, assisting clients by phone and in-person, and connecting them to the right professional staff• Maintain schedule and organization of staff working remotely• Assist with book-keeping; depositing cheques, sending invoices/cheques to the head office weekly; maintain petty cash; collect payments and retainer payments from clients

Lake Cowichan, Bc

• Welcoming to all individuals – including youth, adults, immigrants, people with disabilities, and individuals on income assistance – offering assistance with computer skills, resumes, cover letters, interview practice, and searching for job opportunities• Reception, front desk, and administrative duties for the office, answering questions from the public on how to access various government services and other community resources.• Diligent in checking for accuracy and completion of tasks, with a keen eye for details and ensuring any necessary follow-up is completed on-time and accurately. • Expert at staying informed on current trends and issues in the local labour market and the surrounding community, and local community partners.

Duncan, Bc

• First point of contact for new clients inquiring about employment services, answering questions regarding services, determining and explaining client eligibility and advising of suitable services.• Welcome a variety of individuals into our drop-in resource centre – including youth, adults, immigrants, people with disabilities, and individuals on income assistance; offering assistance with computer skills, resume-writing, cover letters, interview practice, and searching for job opportunities.• Creating and updating client files in the Integrated Case Management (ICM) database.• Communicating with internal and external service providers and agencies, ensuring all community resource information is current and up-to-date, and referring clients to external agencies if applicable.• Assisting clients with their job search strategies, offering support and guidance for addressing employment barriers and exploring career and education options.• Experience facilitating job search workshops, focusing on using computers, the internet, and social media as a tool for job search. • One-on-one assistance with using computers, developing social media profiles with a particular expertise in LinkedIn, and using the internet and social media as job search tools.• Author of a bi-weekly labour market news and information newsletter, Latest Leads, using Microsoft Publisher and MailChimp as tools.• Webmaster for the company website using Wordpress, manager for company's social media pages (Facebook, LinkedIn, Twitter), and highly skilled using MailChimp and RSS feeds for communicating with clients.

Vancouver, Bc

In this national Employee Assistance Plan’s fast-paced call centre team environment with a high volume of phone calls, my role included: - Scheduling appointments for counsellors with new and existing clients, while verifying their funding under their company’s EAP or other resources, as well as scheduling client follow-up visits,- Always ensuring that client needs were matched up to a counsellor or psychologist based on their qualifications and competency in their various specialities, while acting with the utmost discretion and confidentiality at all times,- Adapting quickly to the needs of every client, effectively prioritizing follow up and making fast decisions by thinking critically and responsibly with a high sense of urgency, - Perfected my skills in operating a PC and various Microsoft Office programs, including a vast computerized client data base, e-mail and scheduling programs

Duncan, Bc And Port Coquitlam, Bc

Experienced in retail banking, customer service and sales, as a Customer Service Representative at TD Canada Trust, working part-time while pursuing studies at SFU. - Helping many customers with diverse, complex transactions, requiring me to be an excellent listener, multi-tasker, and fast learner, always identifying opportunities to cross-promote.- Proficient with computerized customer account databases and scheduling software, and quick at learning and adapting to new processes and protocols, reading and ensuring I was keeping up with quarterly compliance and regulation changes. - Regularly performed opening and closing duties, counting and verifying large amounts of cash and electronic transactions.- Go-to person for training new Customer Service Representatives in the role

Coquitlam, Bc