David O'Connor Email & Phone Number

As a technically-minded IT Professional, I have proven experience successfully leveraging my strong technical background and passion to consistently improved service by providing quality assurance of innovative technology by monitoring and analyzing data, while ensuring compliance with governing policies and procedures. As a visionary technologist, I bring expertise implementing and supporting system analysis which includes completing requirement definitions, interfacing with business groups and providing cost and benefit analysis.Throughout my career, I have excelled at developing forward-thinking strategies and providing the overall leadership direction for complex, high-functioning organizations, with a focus on identifying opportunities to improve performance, expanding service and product offerings as well as promoting cross-functional collaboration.Leveraging my significant experience, I have been widely recognized for optimizing employee morale and training, maximizing efficiency leading to outstanding project deliveries. I am a motivated individual with strong interpersonal and communication skills, always seeking to exceed expectations and assist in organization growth. Technical Snapshot: Active Directory | Automic/UC4 Scheduler | BMC Service Desk Express | Cisco IP Communicator | Commvault | Hitachi NAS | IBM AS/400 iSeries | Liebert SiteScan | Linux/Unix | Microsoft Hyper-V | Microsoft Office | Oce PRISMAproduction | Remotelink | Remoteware | SCOM | Service Now | SharePoint | Solar Winds | Splunk | SQL | Veritas Netbackup | VMWare | Windows (All OS)

Listed skills include Telecommunications, Wireless, Telephony, Call Center, and 11 others.