David Owen Email & Phone Number

United States

Greenville, South Carolina Area

Cass Information Systems is a leading provider of telecom expense management (TEM) solutions to over 100 Fortune 1000 companies. Responsibilities include hiring, training and directing account managers responsible for maintaining and expanding our portfolio of services within the customer base. Develop client business reviews that demonstrate ROI of Cass services to customers’ telecom expense. Act as internal and external escalation point for operational issues. Customer retention rate exceeds 97% over the past 3 years.

Greenville, South Carolina Area

Managed Major/National Account sales team across the state of South Carolina and western North Carolina with emphasis on Fortune 1000 companies. Our accounts generated over $112 Million in annual revenue with a 10% annual growth rate. Develop, coach, and implement sales strategies to provide wireless solutions that increase our customer's productivity and operational efficiencies. Focused on providing solutions in telehealth for hospital and corporate customers, tracking for distribution applications, and mobile connectivity for fire/police/EMS organizations. Directed and coached major account managers to exceed individual and team Key Performance Indicators (KPIs).

Franklin, Tn

Business to business sales trainer for TN, NC, and SC. Train new hires on sales strategies and processes as well as products, services, goal setting, cold calling, and overcoming call reluctance.

Account management responsibilities for both wire-line and wireless products in 7 Fortune 1000 sized companies headquartered in central Tennessee generating over $20M/year in revenue. Hold line of business discussions with executive level contacts to achieve success in selling complex managed services, including high speed (OC-X StorageConnect) services for disaster recovery, managed conferencing solutions, and managed MPLS services.

- Manage a wireless portfolio of 16 Fortune 500 sized companies headquartered in central Tennessee that generate over $12M/year in revenue. Develop relationships within customer IT and LOB organizations to maximize utilization of wireless technologies. Over 100% of quota for the past 4 years. Portfolio annual revenue growth of over 22% during this timeframe.

- Manage a wireline portfolio of Fortune 500 sized companies with major locations throughout the US. 101% of quota in 2003 and 2004 generating over $15M in annual revenue.

Manage a sales force of 6-10 account managers and field service managers covering SE Pennsylvania and New Jersey. Our account base produced an annual revenue stream in excess of $38M per year from an extensive combination of voice, data, and IP service offerings. We achieved100% of our revenue targets each year over this timeframe.

Recruit and manage a team of technical specialists that provided technical assistance to account representatives in selling managed VPN, data, IP, dedicated hosting, and local services and solutions to large business customers in eastern Pennsylvania. Specific roles include leading technical discussions with customers, project managing large opportunities, and providing internal and external technical training seminars. This team won the "Circle of Distinction" award in 2000.

Marketing Manager for an ATM switch development project. Developed product specifications, negotiate internal engineering development schedules, and create the product rollout plan. Engaged with major telecommunications companies during the development phase to identify product requirements, DSL to ATM interoperability specifications, and product roll out timeframes. - Product management responsibilities for a matrix switch product line. Identified new markets and applications for a maturing product line, thereby maintaining annual revenues of $40 million in 1998.

Manage the technical staff responsible for the planning, installation, and implementation of a client server based system as part of the MIS migration from an IBM mainframe environment. My team successfully implemented a new MIS environment consisting of HP-9000 UNIX servers, HP-UX operating system, Sybase SQR database, NetWare 4.X network operating system, Ethernet and FDDI network topologies, and Window's based pc's. The business re-engineering and system migration process was initiated in 1992 and full system cutover was completed in 1996 on time and within budget requirements.- Manager of the technical Help Desk that provides technical assistance to internal and external Information Systems customers on a 7 X 12 basis. Managed the successful implementation of a customer support call management system to track, prioritize, and coordinate responses to an average of 600 calls per week.

Bsba, Finance

Mba, Mgt. Science

Activities and Societies: Pi Kappa Phi