David Pham Email & Phone Number

Assist 15+ customers daily, building strong customer base through providing quality technical support , personalized product guidance, resolving issues, following up on purchases and orders. Troubleshoot network problems for printers by managing modem/router settings for the product to work optimally Efficiently manage multiple outputs like chat/email/phone using strong time management and communication skills resulting in lower callbacks Provide comprehensive follow-up,… Show more Assist 15+ customers daily, building strong customer base through providing quality technical support , personalized product guidance, resolving issues, following up on purchases and orders. Troubleshoot network problems for printers by managing modem/router settings for the product to work optimally Efficiently manage multiple outputs like chat/email/phone using strong time management and communication skills resulting in lower callbacks Provide comprehensive follow-up, often going between customers and other departments to resolve issues, and tailoring resolutions to meet customers needs Show less

Excellent communication skills gained from simplifying instructions for technology use and troubleshooting technical issues in a client service settingDeveloped loyal customers by using impeccable service and utilizing exceptional problem solving skillsCreated and presented an excellent image of the company by showing the value of what the services offer to customers

Brampton, Ontario, Canada

Managed multiple responsibilities for example, maintaining store standards to provide an effortless and enjoyable shopping experience for customersHelped train 3 new hires on company's policies, operations, and day-to-day responsibilities that enabled them to be able to work independently without any supervisionManaged 4 departments using multi-tasking, time management and communication skills with a team of 2-4 in order to keep these area safe and representable

Google It Support Professional Certificate, Junior It Analyst Program

14-week intensive online class training on the fundamentals of computer technology, and project management essentials Configure device.

Advanced Diploma, Computer Engineering Technology