Dave Horner Email & Phone Number

-Provide guidance, direction and training to Field Service Representatives as required. -Perform on-site field investigations and troubleshooting, utilizing expert knowledge, to resolve product issues on both current and prototype products. -Capture and analyze field data for Engineering / Manufacturing / Supplier Quality review in order to prevent additional failures and aid in new product development. -Provide face-to-face customer support to understand customer issues and concerns for current and prototype products while building positive relations with our customer and service base. -Facilitate the resolution of difficult product issues utilizing problem solving tools such as data acquisitioning, global 8D’s, Statistical Problem Solving. -Conduct and manage specific projects required for the serviceability of the engine and chassis, including development of diagnostic/service manuals, and training material, service tools, serviceability studies, warranty time studies, part reusability programs, Technical Service Information documents-Provide direction and support to the Field Service Representatives during new product launches at internal or external customer facilities. -Support Engineering, Manufacturing, and Marketing by providing leadership for “product campaigns” either internal or external to minimize impact of potential product defects.

Listed skills include Product Development, Troubleshooting, Supplier Quality, Lean Manufacturing, and 4 others.

• 

  Senior Technical Service Engineer Consultant

  International

  May 2011 - Present - Lisle, Il

• 

  Waubonsee Community College