David Phung
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David Phung Email & Phone Number

Associate Technical Support Specialist | Comp Sci Grad at Intercom
Location: Greater Sydney Area, Australia, Australia 4 work roles 1 school
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Current company
Role
Associate Technical Support Specialist | Comp Sci Grad
Location
Greater Sydney Area, Australia, Australia
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Who is David Phung? Overview

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David Phung is listed as Associate Technical Support Specialist | Comp Sci Grad at Intercom, a company with 948 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for David Phung.

David Phung previously worked as Associate Technical Support Specialist at Intercom and Educational Technology Officer at Unsw. David Phung holds Bachelor Of Computing Science (Honours), Enterprise System Development, Gpa - 6.00 | Wam - 80.54 from University Of Technology Sydney.

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Intercom

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Profile bio

About David Phung

David is a recent First-Class Computing Science (Hons) alumni. He is seeking for a position that offers a high level of responsibility where he is exposed to new and challenging experiences within the tech industry. Highly driven and a fast leaner, David has developed a keen passion for UX/UI design, full-stack software development and educational technologies during his professional and tertiary experience.His first position at Uniqlo Australia was an incredibly fulfilling and humbling learning experience that has developed his communication skills and provided him an opportunity to connect with customers. Uniqlo taught him the importance of setting higher standards for himself as well as introducing habits which made him a tidy and organised person.Whilst working at UNSW, he discovered his passion for UI design, having been tasked with designing a high-fidelity prototype for the purposes of redesigning the university's Educational Technology Support website. Additionally, he then developed over 100 informational pages of documentation which became essential training guides for academics to learn and use Moodle and Inspera. During this time he learnt brand consistency and familiarised himself with the corporate and tertiary education work environment. Furthermore, he eventually ended up providing level 1 support to academics, professional staff and students on e-Learning services and other IT tools which resulted in over 250 self-resolved tickets and numerous highlights of positive feedback.As a recent first-class honours graduate from the University of Technology Sydney (UTS) with a Bachelor of Computing Science (Honours), David is confident in his ability to contribute effectively to any team and project. His time at university provided him with many opportunities where he actively took on leadership positions on the vast majority of him projects. He utilised and strengthened his understanding of Agile frameworks, particularly that of SCRUM, during these projects. These led to the success of many software development and interaction design projects involving a mixture of industry client, building on existing and new applications.In high school, as Vice captain, he had actively participated in or directly lead events including the BBHS Homeless Aid Initiative, 2019 Campsie RSL ANZAC Day Memorial, various R U OK Day Charity events and numerous other fundraising/P&C projects. Information Processing Technology was his passion elective, leading him to pursue a career in the tech industry.

Current workplace

David Phung's current company

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Intercom
Intercom
Associate Technical Support Specialist | Comp Sci Grad
san francisco, california, united states
Website
Employees
948
AeroLeads page
4 roles

David Phung work experience

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Associate Technical Support Specialist

Current

Sydney, New South Wales, Australia

Dec 2024 - Present

Educational Technology Officer

New South Wales, Australia

- Provided Level 1 support and guidance to academic and professional staff and students for centrally managed educational technology platforms and tools such as Moodle and Inspera. - Provided excellent customer service and building upon problem-solving skills through BAU technical support of e-Learning technologies with UNSW staff/students. Documenting.

Jul 2023 - Dec 2023

Retail Associate

Sydney, New South Wales, Australia

- Provided exceptional customer service, following company policies and procedures, including loss prevention.- Consistently reached sales targets and contributed to store profitability by building strong relationships with customers through personalised advice and product recommendations.- Maintained a clean and organized store environment and restocked.

Apr 2021 - May 2023

Support Analyst Assistant

Kensington, New South Wales, Australia

- Redesigned, wireframed and high-fidelity prototyped the UNSW Educational Technology Support webpages using Figma based on project requirements and user research. - Assisted in quality assurance testing to identify potential issues and ensure compatibility of software releases.- Created and/or liased with internal teams to create digital content.

Sep 2022 - Mar 2023
Team & coworkers

Colleagues at Intercom

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1 education record

David Phung education

FAQ

Frequently asked questions about David Phung

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What company does David Phung work for?

David Phung works for Intercom.

What is David Phung's role at Intercom?

David Phung is listed as Associate Technical Support Specialist | Comp Sci Grad at Intercom.

Where is David Phung based?

David Phung is based in Greater Sydney Area, Australia, Australia while working with Intercom.

What companies has David Phung worked for?

David Phung has worked for Intercom, Unsw, and Uniqlo.

Who are David Phung's colleagues at Intercom?

David Phung's colleagues at Intercom include Amy Feighan, Lara Romanoni, Daniela Byrne, May M., and Thania Monsalve.

How can I contact David Phung?

You can use AeroLeads to view verified contact signals for David Phung at Intercom, including work email, phone, and LinkedIn data when available.

What schools did David Phung attend?

David Phung holds Bachelor Of Computing Science (Honours), Enterprise System Development, Gpa - 6.00 | Wam - 80.54 from University Of Technology Sydney.

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