David Pianka Email & Phone Number

● Daily activity of phone prospecting and emails● Maintains an up-to-date knowledge of all vehicles, accessories, financing options and promotions● Use Reynolds and Reynolds (CRM) to effectively prepare for customer appointments● Lead customers through the Automotive Sales Process - Greeting, Fact-Finding, Vehicle Presentation, Test Drive, Offer and Agreement and Delivery● Desk deals with customers to go over financing and leasing options● Present service and warranty options with customers during desking process● Follow up with customers and maintain excellent Sales Satisfaction Index (SSI)● Maintain accurate sales documentation and a working knowledge of deals

San Jose, Ca

● Extremely knowledgeable of all past, current and future vehicles● Train sales staff and customers on all vehicle features, equipment and accessories● Follow up with customers to go over all vehicle features and accessories of their vehicle● Manage and maintain my own schedule● Coordinate with sales and service department on vehicle issues and follow-up with customer● Use DealerSocket (CRM) to look up and maintain current customer information● Maintain a working knowledge of all new car sales and appropriate service documentation● Created a website where customers can schedule vehicle delivery and tutorial session● Schedule and coordinate service appointments on vehicles with issues based on customer feedback

San Francisco Bay Area

● Daily activity of phone prospecting and emails● Lead customers through the Automotive Sales Process - Greeting, Fact-Finding, VehiclePresentation, Test Drive, Offer and Agreement and Delivery● Helps customers with vehicle selection and promotes model options and features● Maintains an up-to-date knowledge of all vehicles, accessories, financing options and promotions● Follow up with customers and maintain excellent Sales Satisfaction Index (SSI)● Use DealerSocket (CRM) to effectively prepare for customer appointments● Maintain accurate sales documentation and a working knowledge of deals

San Francisco Bay Area

● Greet and welcome all TechShop members and the general public as they enter the shop● Email and call TechShop staff and members on equipment status● Update spreadsheets for TechShop via Microsoft Excel, Google Drive and Google Sheets● Constantly update and create calendar appointments for all TechShop equipment via Gmail● Update TechShop member and staff profiles through company database● File class documentation, waivers, membership applications, credit card documentation, etc.● Perform cash counts and customer transactions via Square and QuickBooks● Applied leadership skills by assisting in the training of new hires● Scan and store files, convert documents to PDF and other file types, make copies, etc.● Diligently inventory and assist with the ordering of all supplies and materials for TechShop

San Francisco Bay Area

● Reviewed health documents for students to ensure state requirements were met● Worked frequently with Client Services Dept. to follow-up with parents for missing info● Consolidated detailed notes in proprietary database● Added action items and due dates in proprietary database● Answered parent questions regarding various state health requirements● Worked fastidiously to process paperwork quickly while maintaining 100% accurate data input

San Francisco Bay Area

● Maintained an accurate inventory of the available products in the central warehouse ● Provided input to Field Support staff regarding inventory needs and requests● Responded diligently to feedback, needs and requests from various clients● Prepared and shipped materials to clients based upon their stated needs● Inventoried returned materials and assessed for damage ● Carefully noted replacement needs and/or repairs on returned materials