David Powell Email and Phone Number
Proven leader with global team management experience. A versatile leader with extensive experience in multiple business functions, including operations management, program and project management, team building and development, agile solution delivery/services engineering, customer service and technical support. Excels in identifying ways to enhance performance of teams and services by championing process improvements, adoption of best practices, and innovative development efforts.
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Process Support And Service Introduction Global LeadEy Oct 2019 - PresentDallas TexasGlobal Lead - IAMS Process Support and Service Introduction team. -
Assistant Director - Cbs Global Information Security - Iam ServicesEy Oct 2016 - Oct 2019Dallas/Fort Worth Area
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Support Escalation Manager - Hybrid Active DirectoryMicrosoft Jul 2015 - Oct 2016Dallas/Fort Worth AreaLead a global Support Team of Engineers responsible for the world wide support for clients leveraging Windows Active Directory. Performance management, hiring, training, development, recruiting, reviews, escalations, business strategy management are all part of the day to day responsibilities of this role. -
Support Escalation Manager - System Center Configuration ManagerMicrosoft Jul 2010 - Jul 2015Dallas/Fort Worth AreaLed a team of 15 high performing, engineers who provided technical services and support for Microsoft System Center and Security technologies. Partnered with System Center and Security Team in India to ensure that multi-tiered support levels were implemented to drive a positive customer experience.
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Team Manager - Enterprise/Professional Platforms SupportMicrosoft 2001 - Jul 2010Dallas/Fort Worth AreaWorked with outsourced partners and remote teams at two domestic locations and in India to provide quality technical support for Microsoft’s Commercial (Premier) customers. Led a team of 15 to 20 Support Escalation Engineers driving key initiatives within Commercial Technical Support.
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Team Manager – Customer CentralMicrosoft 1999 - 2001Dallas/Fort Worth AreaManage the activities of multiple Customer Service Representative teams, ensuring effective delivery of service to all levels of internal and external customers.Train, manage, develop and motivate team to provide excellent customer service in qualifying, educating and routing customer for internal support. Manage call center operations to meet operational and financial goals.
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Call Center Quality Control SpecialistMicrosoft 1995 - 1998
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United States Navy - First Class Petty Office - Gmg1Us Navy Jan 1984 - Nov 1994
David Powell Education Details
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Business Administration And Management, General
Frequently Asked Questions about David Powell
What company does David Powell work for?
David Powell works for Ey
What is David Powell's role at the current company?
David Powell's current role is Associate Director at EY.
What schools did David Powell attend?
David Powell attended Dallas Baptist University.
Who are David Powell's colleagues?
David Powell's colleagues are Sophia Anastasopoulou, Ömer Arda İyli, Claire Patra, Avneet Kaur, Naveed Khattak, Manuel Peña, Kriss Ann Fantilagan.
Not the David Powell you were looking for?
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David Powell
Birmingham, Al -
David Powell
Chief Security Officer | Converged (Physical And Digital) Security | Protecting People And AssetsNew York, Ny2globalriskadvisors.com, me.com -
3cavendish.com, uhc.com, uhg.com -
David Powell
Vice President - Enterprise Command Center Distributed Response Team At Bny MellonPittsburgh, Pa4ppg.com, ppg.com, pitt.edu, bnymellon.com1 +141264XXXXX
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David Powell
Houston, Tx6harbourenergy.es, quantaservices.com, bhpbilliton.com, bhpbilliton.com, eigpartners.com, cobaltintl.com1 +171359XXXXX
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