Asavie acquired by AkamaiResponsibility for SRE NOC and Infrastructure Teams globally. Managing, maintaining, and expanding Akamai mission critical platform. Building and managing remote teams globally. Responsible for the maintenance, support, and availability of DC infrastructure globally. Delegation of tasks to Team Leads / members as well managing direct reports to develop talent and support career progression. Formulate strategic plans to expand global DC footprint to cope with… Show more Asavie acquired by AkamaiResponsibility for SRE NOC and Infrastructure Teams globally. Managing, maintaining, and expanding Akamai mission critical platform. Building and managing remote teams globally. Responsible for the maintenance, support, and availability of DC infrastructure globally. Delegation of tasks to Team Leads / members as well managing direct reports to develop talent and support career progression. Formulate strategic plans to expand global DC footprint to cope with increasing capacity demands. Execute appropriate actions to optimise performance to achieve business objectives. Chair monthly Incident and Change report meetings and produce detailed reports. Key Contributions:Instrumental in re-development of VSTS Kanban boards to optimise workflows and increase stakeholder visibility and reporting.Developed learning paths for SRE Teams.Played key role in ISO27001 recertification project.Building new remote Global SRE Teams Integral role in Akamai/Asavie integration project Show less

Responsible for the management of all operational aspects of Asavie’s NOC Department. Developing and delivering training plans, staffing, resource management, time management, workload prioritisation, Incident Management, reporting to stake holders.Key Contributions:Development of Change Management Process.Development of Incident Management Process.Redesign of entire monitoring suit, resulting in 80% reduction of “noise” alerts improving project focus and… Show more Responsible for the management of all operational aspects of Asavie’s NOC Department. Developing and delivering training plans, staffing, resource management, time management, workload prioritisation, Incident Management, reporting to stake holders.Key Contributions:Development of Change Management Process.Development of Incident Management Process.Redesign of entire monitoring suit, resulting in 80% reduction of “noise” alerts improving project focus and timelines.Promotion of 4 engineers into Lead and SRE roles.Integral role in company re-org, leading through time of change. Show less

Tasked with establishing and developing a new NOC Department within Asavie where none had previously existed. Training and developing all NOC personnel to carry out all Operational BAU works to Support and Maintain Asavie’s global production Linux/Unix and Cisco centred Data Centres and Production Networks. Key Contributions:Establishment of Asavie NOCTraining all NOC staff to support Asavie Global Production Networks and to carry out all Operational BAU tasks.Facilitated… Show more Tasked with establishing and developing a new NOC Department within Asavie where none had previously existed. Training and developing all NOC personnel to carry out all Operational BAU works to Support and Maintain Asavie’s global production Linux/Unix and Cisco centred Data Centres and Production Networks. Key Contributions:Establishment of Asavie NOCTraining all NOC staff to support Asavie Global Production Networks and to carry out all Operational BAU tasks.Facilitated Asavie HQ office move, coordinating with suppliers and 3rd parties to ensure all requirements were met prior to relocation.HW/SW selection, procurement, and setup for NOC wall. Development of KPI reports through Salesforce and PowerBI. Show less

Ownership of Operational Incidents and Problems.Identify risks and provide solutions to complex system wide issues.Network performance analysis troubleshooting & resolution of complex problems using network tools, protocol analysers, etc. Contribution to the design, implementation and 24x7 support of Asavie’s mission-critical networks, Unix/Linux centred, production datacentre environments globally. Responsible for Service Desk Escalations and acting as a mentor for Service Desk… Show more Ownership of Operational Incidents and Problems.Identify risks and provide solutions to complex system wide issues.Network performance analysis troubleshooting & resolution of complex problems using network tools, protocol analysers, etc. Contribution to the design, implementation and 24x7 support of Asavie’s mission-critical networks, Unix/Linux centred, production datacentre environments globally. Responsible for Service Desk Escalations and acting as a mentor for Service Desk personnel.Key Contributions: Produced detailed Network Diagrams to facilitate migration of customer IPsec solutions to resilient topologies.Reverse Engineered Asavie Cloud L2/L3 Infrastructure and produced detailed Network Diagrams to facilitate the implementation of Network Monitoring Tools. Show less

Providing Support to Mobile Carriers, their Customers along with Direct Channel Customers.Supporting IPsec, L2TP, VPN, Activesync, M2M, Mobile Data Control, APN, Mobile Internet Controls.Deploying Configuration to internal VLAN's/WLAN's and VoIP.ASA FW, ASR, Switching & Routing. Deploy base config to routers & switches to be deployed to DCs. Key Contributions: Integral Role in the planning, design and implementation of Asavie internal WLAN, Data/VoIP VLANs and… Show more Providing Support to Mobile Carriers, their Customers along with Direct Channel Customers.Supporting IPsec, L2TP, VPN, Activesync, M2M, Mobile Data Control, APN, Mobile Internet Controls.Deploying Configuration to internal VLAN's/WLAN's and VoIP.ASA FW, ASR, Switching & Routing. Deploy base config to routers & switches to be deployed to DCs. Key Contributions: Integral Role in the planning, design and implementation of Asavie internal WLAN, Data/VoIP VLANs and DMZ to meet requirements of rapid company growth.International travel to customer premises to understand and resolve specific Customer issues, whilst building Customer Confidence and Relations. Creation of custom support documentation to facilitate carrier and customer resolution of complex issues Show less

I provide Broadband, DTV, & VoIP support to customers to ensure that services work as they should. Customer satisfaction is is all important and I work as part of a multi-talented, highly skilled team dedicated to achieving this goal.

Provide First Line Support for UPC customersTroubleshoot & Resolve Broadband issuesTroubleshoot & Resolve VoIP issuesTroubleshoot & Resolve DTV issuesLoad services onto Modems & CPE'sLiaise with third party companies

• Managed installations of garages and fuel depots• Installation of cabling, I/O Units, Solenoids, PC Interface Units• Maintained health and safety regulations• Dealt with customers and suppliers to maintain high standards• Delegated tasks to meet target deadlines• Maintained and serviced mechanical and electrical equipment• Worked to strict time lines and KPI’s

• Dealt with site foremen to meet site requirements• Maintained health and safety regulations • Delegated tasks to employees