David Remy Email and Phone Number

Remy Services, LLC specializes in remote and onsite computer repair and maintenance. Using systems like Bomgar we are able support customers all over the world and current have customers in Colorado, Ohio, Florida and Japan. Our services range from virus, malware and rootkit removal to data recovery for corrupt and deleted files along with server management and network implementations. Using various custom-built BartPE, WindowsPE and live Linux CDs we are able to support our customers with the highest level of onsite and remote support. We specialize in Office365, Windows Intune, Windows Server 2003 through 2012 server operating systems, Exchange 2010, Certificate Authorities, DNS, DHCP, IIS, MSSQL, Routing and Remote Access Server and Windows Server Update Services application servers.

I was responsible for implementing, maintaining and supporting all network equipment, from endpoint to internet, for 33 buildings to provide reliable and redundant support for 30,000 users and their various devices. Systems which I was directly responsible for were a pair of Palo Alto PA-7050 firewalls in Active/Pass HA, HP/Aruba ProCurve routers and switches, Nimble CS300 SAN storage devices, Barracuda Email Security Gateway, and all virtual system environments running both Hyper-V and VMWare.Implementing, maintaining and supporting 180+ physical and virtual Windows and Linux servers to provide the required services, and the monitoring of those services, for an entire school district with minimal downtime was a primary role. Remaining up to date on security best practices and vulnerabilities was crucial in keeping the system running supported software and OS while remaining secured from internal and external attackers.Auditing and reviewing security on all attached devices to secure them from internal and external attackers by implementing RBAC on supported systems was an ongoing project. Within Active Directory this included implementing AGDLP security groups for all administrator privileged accounts.Monitoring mail filtering in a Office365 hybrid setup, with Barracuda Email Security Gateway and Cloud Protection Layer, and a mix of Linux servers, provided availability for 30,000 legitimate emails to be delivered per day, close to 11 million emails per year.

This position was split across the District Security and Information Technology departments with the primary job responsibility of designing, deploying, maintaining, and improving all network based physical security infrastructure with a secondary responsibility being to support the Information Technology department. The physical security infrastructure included over 600 IP cameras, 10 NVR's with a combined 160TB of storage, thousands of motion detectors, and a few hundred card readers and associated electronic strikes.The split nature of this position, security and IT, created two sources of management and meant I needed to be able to effectively relay the necessary information between the two departments on a daily basis.When starting this position the physical security infrastructure was new to the district and I was the first, and only, employee hired to maintain the infrastructure. Designing and implementing the methods for tracking issues, detecting device outages, and finding incorrect device configurations were all tasks I needed to complete in order to effectively maintain the infrastructure.Security equipment included Panasonic, Axis and Sony IP cameras all being recorded by Panasonic WJ-ND400 NVRs, with Telex IP223 Radio over IP, and WinDSX access control software.

In this position I was one of three Level 2 PC Technicians that covered 28 schools, 8000+ computers and 30,000+ users across the northern side of Colorado Springs, Colorado. Locations that were covered by me directly included the Education and Administration Center, seven elementary schools, one one K-12 campus, one high school, and one middle school. I supported district administration staff and teachers with a wide range of devices and software including client OS's (Windows XP through Windows 7), Microsoft Office (2003 through 2010), as well as Android, BlackBerry and Windows Mobile devices. Managing file shares and permissions, print server configuration for 700+ printers, WSUS, Group Policy, and Organizational Unit structure was key to providing effective support.

I provided tech support in a team of three for 700+ computers ranging from administration to student computers in a high school of 1700+ users. During my time in this position I implemented and maintained a variety of Windows Server 2000, 2003 and 2003 R2 servers for file and print sharing, LANDesk Management Suite, LANDesk Security Suite, Microsoft Office SharePoint Server 2007, Exchange 2003, SQL Server 2003 and other educational software like ClassServer and the Microsoft Learning Gateway.When starting this position all PCs were running Windows 98 and 98se and were quickly upgraded to XP. Central management was limited and computers were within a single workgroup with generic accounts for most users. Due to this limitation I created custom scripts to manage passwords, settings and software on all computers. These were maintained until Active Directory was adopted by the district.

I provided software and networking solutions for clients issues regarding the Actiontec DSL modem in a small team support center. This required a thorough working knowledge of the Windows 95, 98, ME and 2000 operating systems as well as Actiontec's software and hardware.