Associa delivers unsurpassed management and lifestyle services to communities worldwide and are the global leader in Property Management, Accounting & Financial Services, Association & Developer Consulting, Real Estate, Title & Collection Services, Single Family HOAs & Master Planned Communities, High Rise, Loft & Condominium Hotels, Mixed Use Developments, Community ManagementResponsibilitiesMember of senior management team. Responsible for community branded web sites, multiple business portals, vendor compliance platform. Supported multiple business channels including: Homes Association Management, Maintenance, and Document services. Accomplishments• Rebuilt trust in the department by providing transparency, responsibility and accountability for meeting business obligations. • Restructured the department to align with business processes by introducing a successful onshore/offshore agile delivery model. • Redesigned SDLC to align with IT and business processes. • Introduced SOA and MicroServices technologies as part of an enterprise solutions strategy.• Completed a vendor management platform to ensure that tens of thousands of Associa’s vendors were in compliance with regulatory and contractual obligations.

Think Finance is a leading developer of next-generation financial products for under-banked consumers. The company’s products provide increased convenience, transparency and value to the millions of consumers whose needs are not being met by traditional banking products. Think Finance is privately held, with offices in Fort Worth, Texas, Dallas, Texas, and the United Kingdom, and is backed by some of Silicon Valley's most respected venture capital firms including Sequoia Capital and Technology Crossover Ventures.Accomplishments• Built core enterprise components such as a Transactional ACH Gateway which facilitated quick, low cost integrations with multiple ACH partners.• Created a CRM Team which integrated our customer systems with the telephony platform, successfully captured 45% of inbound call volume and decreased customer call resolution times.• Converted customer’s lending platform to responsive design to better facilitate the 60% of customers utilizing mobile devices to interact with the lending platform.• Led major re-branding efforts for multiple customer lending platforms.

Mortgage technology consultant. Provided project oversight and guidance during the design and implementation phases for the LOS build out of the Black Knight's Empower fulfillment system. Responsible for mitigating project risks, overseeing project sprint cycles, developing and implementing sustainable and repeatable configuration and change management practices.

Member of the senior management team, accountable for Application Development, Internal Business Systems, Infrastructure, Telephony, Security, Compliance, IT Asset Purchasing and Tracking, Desktop Support, Data Center systems and Helpdesk systems. Accomplishments • Partnered with business to create a high availability, scalable business application with multiple web portals supporting marketing, order entry, vender processes with eCommerce features. Facilitated growth from 600 to 25,000 orders per month generating revenues of over $3 Million per month. Systems were created utilizing JQuery, .NET, LLBLGen and SQL Server.• Build out of a call center facility supporting 330 staff. Responsible for acquisition, installation and configuration of Network, Electrical and a Call Center Telephony solution with local survivability, WAN and internet connectivity, desktop and business equipment purchases. Established IT policies and procedures and developed security training programs for all employees. Provided Disaster and Business Continuity solutions.• Reduced corporate expenses by over $800,000 by renegotiating a contract with a tier one telephony and data services provider.• Established an enterprise data center – Selected a SAS 70 Type II certified facility to serve as the hub of our infrastructure and system solutions. Managed the RFP process, negotiated service level agreements, pricing and capacity requirements. Oversaw the creation of a secure, redundant infrastructure that exceeded the requirements of our business partners while coming in under budget.• Subsidiary Acquisition - Performed due diligence and post-acquisition integration of additional companies. Provided PCI compliant business systems; development of sales, marketing, operations and lead management solutions. Reduced new company start up expense by leveraging enterprise services designed and implemented for a multi-company environment.

• Provided vision and direction for an organization composed of over 70 software engineers, business analysts and project managers creating applications to be utilized by more than 2500 wholesale and retail lending operation center users. These operation centers were located in 5 geographically dispersed states. • Redesigned the hiring and incentive processes to ensure the acquisition, training and mentoring of development personnel aligned with the creation of a wholesale lending platform, web based Point of sale application, accounting and third party integrations. • Participated in due diligence and post-acquisition integration processes.• Established policies and procedures designed to support the software development life cycle for Novastar’s business applications. • Identified and capitalized on opportunities to increase productivity in operation centers.

Responsible for leading Software development teams in the creation of the Wholesale lending platform and Point of Sale Web Portal.