David Priel Email & Phone Number

Redlands, CA, US

San Francisco, CA, US

• Monitored skill development of global sales teams using Lessonly and WorkRamp Learning Management Systems as well as the Wingman conversation intelligence tool.
• Worked cross functionally with Marketing and Product teams to help create playbooks, tool kits, battle cards and other enablement resources for global sales and customer success teams.
• Created and maintained an internal enablement dashboard to track metrics, identify trends and provide leadership with insight into training, coaching and field results metrics.
• Independently manage the ongoing maintenance and periodic improvements of the on boarding boot camp and sales development program by working with leadership and implementing surveys to gain feedback.
• Assisted with the launch, enablement and ongoing adoption of sales tools including LinkedIn Sales Navigator, Outreach, Clari, WIngman, 6Sense and Salesforce.

• Project coordinator for the development and execution of a transformational on boarding boot camp and four tier sales training development program and accompanying badging system for the global sales team.
• Independently manage the ongoing maintenance and periodic improvements of the on boarding boot camp and sales development program by working with leadership and implementing surveys to gain feedback.
• Help to prioritize, create, integrate, and publish training materials; implement and manage on-going feedback with the Sales teams to drive continuous improvement of the materials and sales performance.
• Organize and maintain a centralized training content library via the NetExam and Litmos LMS and a central Google Site and insure easy access for global sales teams.
• Collaborate with marketing, product and sales teams to create and implement a quarterly training calendar and manage the training logistics and scheduling for global sales teams.
• Work with subject matter experts and sales leadership to create a library of sales tools and playbooks to increase the efficiency of the sales teams.

• Managed a team of technical writers and delegated various tasks related to the online customer help site and customer facing LMS.
• Managed the development and ongoing maintenance of the online LMS program and online Customer Help Site along with the maintenance of all help content including videos and help articles.
• Consistently collaborated with Services, Product Management and Marketing teams to gather requirements and obtain feedback on training resource needs and effectiveness.Developed and maintained an extensive library of.
• Developed multiple recurring training webinars and office hours sessions and coordinated the delivery with Product Management and Services teams.

Washington, DC, US

• Manage technical support for the online statistical tools offered to membership
• Conduct periodic customer support training seminars with call center staff.
• Handle escalated calls from members that cannot be resolved by call center staff.
• Monitor the successful resolution of customer inquiries through the use of an online ticketing system.
• Assist members in the utilization of online services through the use of an online ticketing system.
• Create and update online tool FAQs, PowerPoint tutorials and videos as needed.

Washington, DC, US

• Managed membership support for twenty district branches and over 5000 members.
• Managed data base transactions and assisted with verification of data base integrity.
• Conducted online orientation training seminars for new district branch staff.
• Served as intra-departmental liaison for finance and data base procedures.
• Administered updates to new and existing standard operating procedures relating to data base processing.
• Developed marketing strategies for membership recruitment efforts.

Washington, DC, US

• Developed work plans for volunteer disaster relief projects in the Gulf Region.
• Performed pre-site visits to ensure that project development adhered to work plan guidelines.
• Monitored project outcomes and made recommendations for future project development improvements.
• Made recommendations for future project improvements based on project logistics reports.
• Managed health benefits and pay issues for 150 members.
• Coordinated staff/member travel for entire campus.

• Managed a diverse 12 person team of 18-25 year olds in a challenging, traveling, residential 10-month national service program with focus areas in education, unmet human needs, public safety, environment and disaster.
• Administered team finances for food, transportation, housing, laundry and emergencies
• Acted as liaison between non-profit organizations, NCCC staff and team.
• Facilitated team objectives consisting of conflict resolution, consensus building, leadership development, and proactive service learning, while providing constructive feedback.
• Facilitated a one month Corps Training Institute using adult education models, hands-on technical training and role plays.
• Managed project logistics, site supervision, task delegation, trouble shooting and project reports.

• Gave in house estimates to install personalized climate systems.
• Met monthly revenue quotas and dollar/unit sales quotas
• Proficient in product knowledge, purchasing and pricing.
• Scheduled/managed installation crew and practiced problem resolution.
• Conducted follow-up surveys to insure customer satisfaction
• Cold called on occasion to create new business