David Priel Email & Phone Number

Redlands, Ca, Us

San Francisco, Ca, Us

•Monitored skill development of global sales teams using Lessonly and WorkRamp Learning Management Systems as well as the Wingman conversation intelligence tool. •Worked cross functionally with Marketing and Product teams to help create playbooks, tool kits, battle cards and other enablement resources for global sales and customer success teams.•Created and maintained an internal enablement dashboard to track metrics, identify trends and provide leadership with insight into training, coaching and field results metrics. •Independently manage the ongoing maintenance and periodic improvements of the on boarding boot camp and sales development program by working with leadership and implementing surveys to gain feedback.•Assisted with the launch, enablement and ongoing adoption of sales tools including LinkedIn Sales Navigator, Outreach, Clari, WIngman, 6Sense and Salesforce.

•Project coordinator for the development and execution of a transformational on boarding boot camp and four tier sales training development program and accompanying badging system for the global sales team.•Independently manage the ongoing maintenance and periodic improvements of the on boarding boot camp and sales development program by working with leadership and implementing surveys to gain feedback.•Help to prioritize, create, integrate, and publish training materials; implement and manage on-going feedback with the Sales teams to drive continuous improvement of the materials and sales performance.•Organize and maintain a centralized training content library via the NetExam and Litmos LMS and a central Google Site and insure easy access for global sales teams.•Collaborate with marketing, product and sales teams to create and implement a quarterly training calendar and manage the training logistics and scheduling for global sales teams.•Work with subject matter experts and sales leadership to create a library of sales tools and playbooks to increase the efficiency of the sales teams.•Central contact and administrator for sales technology tools including NewVoice Media phone systems, Salesloft Engagement Tool, LinkedIn Sales Navigator and Hoopla Employee Motivation and Engagement Platform.•Proactively looks for industry best practices to identify and implement selling techniques (Solution Selling, Disrupting Selling, Social Selling)•Create reporting and training dashboards via Salesforce and insure delivery to all department heads.

•Managed a team of technical writers and delegated various tasks related to the online customer help site and customer facing LMS.•Managed the development and ongoing maintenance of the online LMS program and online Customer Help Site along with the maintenance of all help content including videos and help articles.•Consistently collaborated with Services, Product Management and Marketing teams to gather requirements and obtain feedback on training resource needs and effectiveness.Developed and maintained an extensive library of video training tutorials using Camtasia and Adobe Captivate.•Developed multiple recurring training webinars and office hours sessions and coordinated the delivery with Product Management and Services teams.

Washington, Dc, Us

•Manage technical support for the online statistical tools offered to membership•Conduct periodic customer support training seminars with call center staff.•Handle escalated calls from members that cannot be resolved by call center staff.•Monitor the successful resolution of customer inquiries through the use of an online ticketing system.•Assist members in the utilization of online services through the use of an online ticketing system.•Create and update online tool FAQs, PowerPoint tutorials and videos as needed.•Trouble-shoot and document bugs while testing online service enhancements as they are developed.•Create and disseminate seasonal trend data reports that are proactively made available to members.•Manage web content of online program information pages and promote online programs through a monthly newsletter.•Track and administer surveys ordered through the online SurveyBuilder program•Create and distribute statistical reports from SurveyBuilder and StatsOnline programs •Assist with the collection, validation, and reporting of annual independent school data.•Create and update online program operating procedure user manuals.

Washington, Dc, Us

•Managed membership support for twenty district branches and over 5000 members.•Managed data base transactions and assisted with verification of data base integrity.•Conducted online orientation training seminars for new district branch staff. •Served as intra-departmental liaison for finance and data base procedures.•Administered updates to new and existing standard operating procedures relating to data base processing.•Developed marketing strategies for membership recruitment efforts.•Assisted webmaster with updates to the membership department webpage.•Developed and administered communication methods to relay procedure changes consistently and efficiently.

Washington, Dc, Us

•Developed work plans for volunteer disaster relief projects in the Gulf Region.•Performed pre-site visits to ensure that project development adhered to work plan guidelines.•Monitored project outcomes and made recommendations for future project development improvements.•Made recommendations for future project improvements based on project logistics reports.•Managed health benefits and pay issues for 150 members.•Coordinated staff/member travel for entire campus.•Maintained employee files and developed and organized the central database for all members.•Administered and organized in-processing procedures for members and incoming staff.•Point of contact for conducting staff and Corps Member interviews.

•Managed a diverse 12 person team of 18-25 year olds in a challenging, traveling, residential 10-month national service program with focus areas in education, unmet human needs, public safety, environment and disaster relief. •Administered team finances for food, transportation, housing, laundry and emergencies •Acted as liaison between non-profit organizations, NCCC staff and team. •Facilitated team objectives consisting of conflict resolution, consensus building, leadership development, and proactive service learning, while providing constructive feedback.•Facilitated a one month Corps Training Institute using adult education models, hands-on technical training and role plays.•Managed project logistics, site supervision, task delegation, trouble shooting and project reports.

•Gave in house estimates to install personalized climate systems.•Met monthly revenue quotas and dollar/unit sales quotas•Proficient in product knowledge, purchasing and pricing.•Scheduled/managed installation crew and practiced problem resolution.•Conducted follow-up surveys to insure customer satisfaction•Cold called on occasion to create new business