Hinge Health is making it easier to bring expert-recommended back and joint care to millions of Americans. Hinge Health is the only Digital Musculoskeletal Clinic to go beyond digital physical therapy and surround members with 1:1 access to physical therapists, physicians, health coaches, and technology such as wearable sensors to guide exercise therapy. Researchers from Stanford, University of California SF, and Vanderbilt clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.4 in 5 employers with a digital MSK solution partner with Hinge Health. Hinge Health has raised $826M to date and has 500+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices.

Built and grew enrollment and premium billing functions from the ground up while implementing cost controls and ensuring future scalability. Hired, directed and mentored a team of 10 employees including 2 managers, 3 analysts, and 5 specialists.Collaborated with product and engineering teams to integrate operating systems with an internal CRM resulting in timely and accurate member data and streamlined member experience processes. Developed and implemented processes that resulted in the recovery of over $1 million in revenue. Directed the day-to-day operational activities and created all policies & procedures governing the enrollment and premium billing functions. Developed and implemented KPI dashboards, operational reporting, file monitoring, and staffing models using SQL.

Lead a Salesforce CRM implementation focusing on sales lead generation and tracking through the annual enrollment period. Trained an internal salesforce on the new procedures for tracking leads. Developed and monitored sales tracking tools used organization wide during the annual enrollment period.

Re-engineered revenue operations processes and integrated Salesforce.com CRM with finance systems resulting in 50% departmental cost savings, timely and comprehensive executive level financial reporting, and improved company wide account visibility.Directed a team of 10 employees including customer success associates, technical support, and account managers in a SAAS environment.Re-designed customer support department processes resulting in 10% increase in customer service ratings and improved support agent collaboration and breadth of service.Developed and maintained overall and project budgets for the sales, marketing, and operation departments.Developed a sales, marketing, and go-to-market plan for a new product offering. Directed product development by prioritizing product initiatives based on competitive and customer data collected.

Implemented Salesforce.com CRM for the sales, marketing, and customer support departments. Automated sales department tasks and implemented paperless contract solutions freeing 8 hours per week per salesperson. Created and implemented advanced reporting and Salesforce.com dashboards for the sales department. Onboard and managed relationships with strategic partners and 3rd party vendors to ensure processes are aligned and revenue goals are met.Contribute as a key member in contract development and negotiation with current and potential strategic partnerships.

Created customer specific plans on the optimal use our suite of products designed to maximize revenue and increase operational efficiency.Created a process allowing for collaboration between the support and development teams on client needs and product improvement recommendations. Provided technical and operational support for AutoClerk’s software products. Developed and implemented additional service an offering that optimized client’s revenues. Conducted scheduled training in all aspects of AutoClerk’s property management system to new and existing clients.

Developed pricing and distribution strategies for hotel clients resulting in up to 15% revenue increase year over year.Conducted competitive and market analysis to develop optimal pricing and inventory levels across multiple electronic distribution channels. Effectively evaluated market trends by utilizing property specific reports, both future and historical. Prepare accurate monthly and yearly revenue forecasts.

Managed all cross – functional departments of an 82 room boutique hotel in San Francisco including front desk, reservations, housekeeping and maintenance.Maximized revenue by optimizing rates and inventory across all distribution channels.Conducted all human resource activities including recruiting, training, and performance evaluations for all hotel employees.Directed accounting processes including accounts payable, accounts receivable, and payroll.Managed renovation process during rebranding from an independent hotel to Best Western.Implemented all projects directed by the owner in a timely manner.