Working on site at Reliance Home Comfort in Account Administration and Service Desk rolesPassword resets, onboarding new accounts in Active Directory (Windows Server 2012) and Microsoft ExchangeProvides front-line advice service to end-users on software and hardware related problems.Provides IT support to callers in multiple locations such as home, offices and remote offices, supporting issues such as VPN, Citrix, desktops, laptops, mobile devices, network resource access, MS… Show more Working on site at Reliance Home Comfort in Account Administration and Service Desk rolesPassword resets, onboarding new accounts in Active Directory (Windows Server 2012) and Microsoft ExchangeProvides front-line advice service to end-users on software and hardware related problems.Provides IT support to callers in multiple locations such as home, offices and remote offices, supporting issues such as VPN, Citrix, desktops, laptops, mobile devices, network resource access, MS Office, MS Windows.Diagnoses and troubleshoots problems. Dayforce. CRM. CMS. Banner. Solomon. IFS FSM. Avaya One-X.Manages domain account and Citrix sessions, contacts and asset information.Perform on-/ and off-boarding tasks to grant, revoke, and suspend system access for new, existing, and departing users.Act as an escalation point for level 1 analysts, when requiredEscalates critical issues to Supervisor and Incident Manager.Routes calls to internal and external support groups and follow-up on outstanding tickets and escalations.Provides one-on-one instruction on new applicationsResearches information for users on applications when necessaryCompletes special projects or tasks assigned by Supervisor. Show less

• Deployed more than 50 Microsoft Surface Pro 6 with Windows 10 Enterprise to McCarthy Tetrault• Worked with a team to install, refresh, or replace to Windows 10 migration of more than 540 computers at Stikeman Elliott• Installed, refreshed, or replaced more than 300 Windows 10 Devices, setting up port replicators and multiple monitors over several phases lasting up to 6 to 8 weeks at McCarthy Tetrault• Delivered and set up laptops for Toronto District School Board schools.

• Maintained both Windows Server and Linux Ubuntu Server remotely. These are on Virtual Private Servers as well as act as VPNs for the company.• Tracked individual participation and targets for blockchain and distributed ledger technology related projects.• Initially contacted to offer services as a trusted third party escrow in gathering contributions from the community.• Distributed tokens and bounties working together with a social media campaign manager using twitter, forum… Show more • Maintained both Windows Server and Linux Ubuntu Server remotely. These are on Virtual Private Servers as well as act as VPNs for the company.• Tracked individual participation and targets for blockchain and distributed ledger technology related projects.• Initially contacted to offer services as a trusted third party escrow in gathering contributions from the community.• Distributed tokens and bounties working together with a social media campaign manager using twitter, forum signatures, facebook, as well as medium and steem articles, acting as escrow.• Help launch a token on the Ethereum network and a temporary proof-of-stake alternative coin that is currently undergoing a migration to the EOS platform. This allows an experimental reddit style forum that is censorship resistant and anonymous postings.• Moderator on largest cryptocurrency forum bitcointalk and on official Discord channels related to the project, to assist in cleaning up irrelevant posts or unwanted spam, and keep a smooth flow of discussion. Show less

• Setup building wide Wi-Fi using Ubiquity Wireless Access Points• Administered and maintained network and computer systems, installed software, modified and repaired hardware and resolved technical issues.• Administered finance and accounting cash flow, payroll, and banking, using both QuickBooks and Microsoft Excel.• Developed and maintained retail store and warehouse inventory systems.• Managed, repaired, fine-tuned, and directed the use of local area networks, computer… Show more • Setup building wide Wi-Fi using Ubiquity Wireless Access Points• Administered and maintained network and computer systems, installed software, modified and repaired hardware and resolved technical issues.• Administered finance and accounting cash flow, payroll, and banking, using both QuickBooks and Microsoft Excel.• Developed and maintained retail store and warehouse inventory systems.• Managed, repaired, fine-tuned, and directed the use of local area networks, computer workstations, connections to the Internet and other related equipment.• Installed and configured computer hardware and software, including network software, operating system software, and office productivity software.• Implemented network traffic and security systems and optimized performance.• Created data backups and failure recovery operations by resolving problems with malfunctioning products.• Provided base level IT support to non-technical personnel within the business.• Directed, planned, controlled operations in the IT department by remaining up-to-date on the latest technology to provide adequate solutions.• Handled forensics, penetration testing, computer and network security, and vulnerability assessment.• Researched, troubleshot and resolved complex problems independently.• Reviewed technical documentation and procedures, enthusiastically participated in job related training by defining and documenting technical best practices.• On call all the time, helped bring the network and printer services back up from the other side of town by navigating employees over the phone. Show less

• HIPAA security compliance in all operations. Health Insurance Portability and Accountability Act.• This ensures confidentiality, integrity, and availability of all electronic Protected Health Information they create, receive, maintain or transmit.• Handled insurance backroom processing operations for AIG American General.• Updated policy titles, correspondence, address and beneficiary changes and owner information, and created policy certificates.• Completed assignments of… Show more • HIPAA security compliance in all operations. Health Insurance Portability and Accountability Act.• This ensures confidentiality, integrity, and availability of all electronic Protected Health Information they create, receive, maintain or transmit.• Handled insurance backroom processing operations for AIG American General.• Updated policy titles, correspondence, address and beneficiary changes and owner information, and created policy certificates.• Completed assignments of company records to financial institutions.• Trained incoming batches in fundamental computer usage. Show less