Dwayne Phillips Email & Phone Number

Red Deer, Alberta, Canada

Red Deer Alberta

Network Experience Set up server and client machines in a windows environment Configured user and group permissions using Active Directory Configured level 2 and level 3 switch gear Set up a peer to peer network with internet access Troubleshooting network connectivity problems Configure Nortel Switches, HP switches Creation of detailed topology maps and network configuration diagrams WatchGuard Firewall setup and maintenance Count and keep track of inventory Shipping and receiving Ordering of parts and supplies Dispatching technicians Scheduling technicians for clients Dealing with upset clientsComputer Experience Windows 98, XP, Vista, 7, 8, 8.1 Windows Server 2003, 2008, 2012, Small business Remote Desktop Services Computer hardware and peripheral troubleshooting and repair Crypto locker/wall, virus and malware removal Microsoft Office 2010, 2013 RD Web

Red Deer

Outward Associates degree from Konica Minolta HP LaserJet Certification Troubleshoot and repair Dot matrix printers Troubleshoot and Repair Copiers/Printer/MFP devices Preventative maintenance on HP, Konica Minolta, Lexmark, OKI Data printers Configuring network addresses, user account and authentication Troubleshooting and Repairing Finishing units Trained on the Bizub C220/C280/C360 Setup and maintenance of wired, wireless and USB printers

Bowden Insitutution

Trouble shoot printing, computer, UPS, switch and LAN issues Reset passwords in Active directory Configure IP address for PCs Configure printers for network and USB connection Configure email, distribution groups and aliases in Exchange Image computers for deployment, erase computers with approved software Deployed workstations, Printers, Laptops, Docking Stations and UPS Take Help Desk calls, solve users issues, escalate problem to the next level of service Connect remotely to computers for trouble shooting and repairManagement Experience Trained and supervised staff in proper procedures Hiring/firing employees Scheduled employees for a 24 hour business Accounting Stock ordering