David Rajala Email & Phone Number

Herndon, Va, Us

Promoted to Sr. TAM for excelling at growing, improving, expanding, and supporting the ePlus Storage-as-a-Service (STaaS) program.

Herndon, Va, Us

First TAM at ePlus dedicated to building, refining, and growing the new at the time ePlus Storage-as-a-Service (STaaS) program.

Herndon, Va, Us

Responsible for capturing and documenting business requirements and reference architecture that support the implementation and adoption of cloud services and training.Working on multiple projects involving the design, engineering, deployment, and optimization of cloud services.This is a technical project lead position, responsible for driving the project teams to meet the desired business outcomes.Working with Lead Cloud Architect(s), Engineer(s), and Project Manager(s), to understand the needs of the customer.Perform Solutions Architect services, provide consulting advice, create courseware and related content, engaging cross-teams for project success.Responsible for documenting requirements, reference architecture and preparing presentations that are leveraged to promote the successful implementation and adoption of cloud services.Keen sense of empathy and critical attention to detail for the success of customers, including: • Capture and document business and technical requirements – Maintain build requirement document(s), reference architecture(s), and customer specific presentations. • Support the process of gathering customer requirements. Prepare interview questions and participate in customer discovery meetings. • Support the process of managing risk in the form of participation in project risk management sessions and maintenance of risk logs. • Provide subjective and objective analysis of solution requirements and designs. Think and act the role of the customer on behalf of the project team. • Support the creation of technical documentation including reference architecture.

Providing Architect Consulting Services with a focus on Cisco Systems technologies since January 2021.Founded Quality by Design Networks LLC to formalize and expand contracted services on April 1st 2021.Primarily consulted for ePlus as an architect until I was hired full-time.

San Jose, Ca, Us

DevCX Technical Education and Certifications, Learning@CiscoDrove customer success by collaborating with key stakeholders to design, plan, enhance, automate, document, deploy, and support a positive customer experience. Translated IT strategy and conceptual architectures into technology solutions. Collaborated to create the CLL team’s GDPR/CCPA privacy compliance policy, and significantly accelerated time-to-market for new products by creating and providing CEs staff with pre-built, compliant, automated licensed images for new learning products.• Strategic Planning - Consulted with Content Engineers (CE’s), DevOps, implementation and support teams, on infrastructure, investments and value engineering. Reviewed designs while consulting on learning activities incorporated into training products.• Product Management – Managed Learning Lab product design, development, testing and worked with deployment and implementation team for Learning Partners and consumers delivering on-demand learning subscriptions, hands-on laboratory exercises, and self-assessments / quizlets to gauge learning progress.• Project Management - Planned projects, defined requirements, established team and project goals and roles, monitored project work, scope, change control, and quality assurance. Generated and communicated status reports, engaged primary stakeholders - management, vendors, internal teams - on issues and timelines, updated the senior team on project status with recommendations for adjustments.• Policy, Compliance, Governance, Knowledge Management - Co-created and maintained policy and procedures for consistent and clear organization of the CLL build-outs, Deployment Automation, and Delivery Systems. Researched and created policies; standards, procedures, processes, documentation, and reference materials for internal Cisco teams and external Cisco Learning Partners (CLP).

San Jose, Ca, Us

DevCX Technical Education and Certifications (Learning@Cisco)

Reston, Virginia, Us

Managed a portfolio of projects supporting the development and implementation of official Cisco courseware. Responsible for program management, instructional design, content engineering and development, Learning Content Management System (LCMS), cross-team orchestration, and course-lab management. Mastered the Learning and Certification processes for Learning@Cisco (L@C), from course design to final distribution in both ILT and ELT delivery. NterOne Corp earned the Cisco Learning Partner of the Year, 2016 in the Americas.• Promoted the virtualization strategy to design courseware and learning-labs (learn-by-doing), as a cost saver and reduce deployment complexity and administration: including virtual machines and hardware emulators. • Focused virtualized technologies on Cisco Unified Computing System (UCS) with VMware, leveraging vSphere’s Nested ESXi capabilities, and numerous Cisco internal hardware simulated VMs

Strategic planning & execution, technology product design, technical content creation, milestone deliverables, project and product coordination, contract negotiations, strategic relationships, and customer relations.Selected Highlights• Successfully led efforts to launch numerous mobile application and marketing campaign. • Improved SEO by leading efforts to add entire company and famous persons to online resources. • Researched and implemented a modernized contract signing system (DocuSign) to facilitate famous person agent's cooperation. • Directed a project to upgrade company's internal computer infrastructure and virtual server technology from VMware vSphere 5 to vSphere 6. • Led numerous internal projects to upgrade company's Storage Area Network (SAN), firewall, and general security practices within company’s datacenter infrastructure. • Oversaw design and deployment of technical eLearning products, online simulations, videos, and practice tests. • Spearheaded dozens of projects to develop mobile applications in partnership with Nyxio, Play Gig-It, and TopFan to license famous persons for promotional reasons – completing projects on time and budget.

Consulting services through• Ignotus Games - specializing in mobile apps• Unknown.com Inc. - specializing in disaster preparation, emergency response, and disaster recovery• ScotchWare - publisher for Unknown Planner LLC

Co-founded and led day-to-day operations. Successfully launched hundreds of custom mobile apps for several Hollywood studios. Grew company from the ground-up to be profitable in the middle of the great recession. Reorganized and sold entire interest in company.Selected Highlights• Spearheaded numerous technology projects to produce multiple #1-ranked iPhone apps with millions of downloads and news coverage on television. • Negotiated and executed technical and legal agreements to provide high-profile custom mobile app solutions for large companies such as Lionsgate (Saw 3D), The Jerky Boys, and The Tile Shop. • Minimized expenses by heading projects to design, install, configure, and maintain all aspects of company’s network infrastructure and equipment.

Founded and served as CEO and co-owner in setting up and running two of the original, pioneering, e-Learning and Mobile Apps companies in the US, with total revenues exceeding $2.3 million. Spun off a separate division and legal subsidiary that provided instructor led training for official Cisco Systems' courseware - becoming one of only 14 official Cisco Learning Partners in the U.S. at the time. Sold entire interest to Boson Holdings.Selected Highlights• Achieved debt-free, profitable operations and cash flow from start-up to divesture by tracking and managing budgetary requirements to rapidly grow company into a multi-million dollar organization. • Directed projects to author and co-author educational materials on multitude of computer networking topics for IT certifications, such as: practice tests, practice labs, study guides, custom courseware etc. • Cemented national brand name and became nationally recognized brand in IT certification and education market space by trademarking, copyrighting, promoting, and defending company’s elite product line. • Built and leveraged a key strategic relationship with Cisco Press and e-Learning back-of-book products to position firm as a Cisco Learning Partner (CLP) with Cisco Systems, becoming one of few in the US at the time. • Secured highly coveted Cisco Learning Partnership by forging a key strategic and profitable relationship, with Cisco Press (Pearson), official publisher for all official Cisco Systems educational materials.

Cary, Nc, Us

Provided official Cisco instructor led training to various onsite classrooms nationwide for one of the largest computer IT training companies in the US.

Clearwater, Florida, Us

Promoted in roles of increased responsibility from serving as a Certified Cisco Instructor to providing network support / system engineering for Cisco Systems products. Selected Highlights• Presented certified, official Cisco Systems instructor led training and courseware at remote locations.• Led technical data, systems and network support and sales / promotional activities for Cisco Systems products that included examining emerging technologies and identifying industry trends in support of various SE programs.• Designed, configured, implemented, maintained, and administered a stand-alone 200+ node production network infrastructure for Tech Data internal technical services department.• Installed and supported various network services, such as: Internet firewalls; proxy, email, news, web (intranet and Internet) servers; MS Office network deployments, and numerous dissimilar operating systems.• Authored and co-authored numerous self-study materials to help pass IT certification exams.

► Visual Basic Programming.

► Moral Decisions, Energy, Family.

► Computers, Psych, English.