Consumer Bank Strategy And Planning Executive
CurrentLead the end to end process of integrating specialist deployment plans for Bank of America’s three Consumer Banking specialty lines of business - Investment, Small Business and Home Loans. Coordinate placement of specialists into the bank’s network Financial Center locations. Integrate strategy of new technologies such as remote video and mobile banking into client management process.• Determine site selection for more than 8,000 specialists across 4,800 Financial Centers• Lead the test and learn phase of 300+ remote video units in the Financial Center Channel• Develop and execute specialist deployment strategy proven to increase referral rates more than 10%