David Fleet

David Fleet Email and Phone Number

Director and COO @ Imagination Riot
Singapore
David Fleet's Location
Singapore, Singapore, Singapore
David Fleet's Contact Details

David Fleet work email

David Fleet personal email

n/a
About David Fleet

As an impactful leader, I thrive on tackling challenges that require creativity, belief, and an ambitious agenda. When strategies falter, alignment is needed across people and assets, clients express dissatisfaction, or there’s a call to build and scale, my motivation peaks.With a depth of cultural, functional, and industry experiences, I excel at delivering swift and effective solutions across diverse situations. I have a proven track record in enhancing client outcomes, driving productivity, boosting employee engagement, and reducing risk—all while focusing on the foundational elements that sustain mature organizations: governance, finance, communications, compliance, risk, organisational design, operations, technology, and analytics.I’m not just a leader; I’m a catalyst for followership, talent development, and cultural transformation. I cultivate a sphere of influence that extends across the organization, aligning stakeholders at both the board and executive levels, and I have extensive experience in managing external relationships.My journey began in Asia, where I spent a few childhood years in Japan, which planted the seed for my eventual move to Hong Kong and Singapore in the late 90s. Raised in Virginia, we maintain a family farm there, a constant source of joy that allows me to work with my hands and witness the fruits of my labor.My wife and children, all born and bred in Asia, share my passion for travel and our commitment to making a positive impact in our communities, both near and far.An avid surfer, skateboarder, and snowboarder, I’ve faced my share of injuries as the years pass, but giving up these pursuits would mean conceding defeat—something I'm not ready to do just yet. 😏

David Fleet's Current Company Details
Imagination Riot

Imagination Riot

View
Director and COO
Singapore
Employees:
5
David Fleet Work Experience Details
  • Imagination Riot
    Director And Coo
    Imagination Riot
    Singapore
  • Standard Chartered
    Global Head, Client Management, Ccib (Corporate, Inst'L, Commercial)
    Standard Chartered Jun 2022 - Sep 2023
    🇸🇬
    ★ Managed 4k+ front, middle, & back office staff across 60+ countries, +280m budget, 60k+ clients.★ Set and achieved time-boxed client, productivity, risk, and people KPIs for the organization.★ Designed and implemented the merger of the Integrated Middle Office and Client Manager teams. ★ Architected the people, stakeholder, client, regulatory, and governance strategies for the merger.★ Worked with the Bank to transition the model to a new operating structure and leadership.
  • Standard Chartered
    Global Head, Integrated Middle Office, Ccib (Corporate, Inst'L, Commercial)
    Standard Chartered Apr 2018 - Dec 2022
    🇸🇬
    ★ Led 3,200+ middle & back office (4 hubs) staff across 60+ jurisdictions, +200m budget, 60k+ clients. ★ Delivered 8% CAGR productivity gains using Agile/Tech amidst volume/ revenue ↑ of the business. ★ Improved onboarding and service KPIs, onboard TATs averaging < 1 week and service < 1 day. ★ Maintained or improved key risk and compliance KPIs across tenure. ★ Delivered staff and client feedback improvements yoy, including during the COVID epidemic.★ Built largest analytics practice in the Bank, ↑ 1.1m views, 8k+ active users, mobile/AI enabled.
  • Standard Chartered
    Md, Client Onboarding And Management, Ccib (Corporate, Inst'L, Commercial)
    Standard Chartered Aug 2015 - Apr 2018
    🇸🇬
    ★ Led 1,800+ middle and back office (3 offshore hubs) people across 60+ jurisdictions, +100m budget.★ Delivered onboarding TAT ↓ 57%, costs ↓ 23%, headcount ↓ 21%, productivity ↑ 41%, risk KPIs ↓.★ Achieved KPIs while yoy processing volumes and revenues ↑, end state recognized as market leading.★ Delivered 25m programme for 5k+ users, benefits realised for client service, efficiency, and quality.
  • Standard Chartered
    Md, Client Due Diligence And Middle Office, Wholesale Bank
    Standard Chartered Apr 2014 - Aug 2015
    🇸🇬
    ★ Implemented new MO function (+150 organic FTEs) across six markets (SG, US, UK, UAE, IN, S Africa). ★ Achieved 20% ↓ in TATs w/in 6 mos of launch for client onboarding, servicing, and offboarding.★ Designed and planned rollout of global Wholesale bank future CDD and MO operating model.★ Partnered with Tech and Ops to build foundations and rollout enterprise level MIS/Analytics practice.
  • Standard Chartered
    Md, Client Due Diligence, Wholesale Bank
    Standard Chartered Feb 2013 - Apr 2014
    🇸🇬
    ★ Delivered 600% ↓ overdue CDDs, 500+ system and process fixes, remediated 15k+ CDDs.★ Improved audited CDD quality metrics by 300%, reduced system response from 5+ mins to 2-3 secs. ★ Built from scratch MIS and & analytics practice to support 5k+ users at global/region/country levels.★ Communicated with Board Committees and SCB Management Team members on strategy/progress.★ Partnered with Fin'l Crime and Compliance to build future AML and Sanctions capability across SCB.★ Updated external regulators and monitors on plans and progress.
  • Standard Chartered
    Group Cio, Distribution, Consumer Bank
    Standard Chartered Jul 2010 - Jan 2013
    🇸🇬
    ★ Delivered yoy 20% migration to e-channels, 30% growth in yoy volume across all automated channels.★ Expanded Express Banking footprint (160+ sites in 10+ markets).★ Led the digital branch strategy for Consumer bank, rolled out in 250+ locations across 15+ countries.★ Led strategy for global call centres, delivered 20m programme in 3 Hubs, delivering recurring 7m save.
  • Standard Chartered
    Group Head, Branch Atm And Call Centre Solutions, Consumer Bank
    Standard Chartered Jul 2008 - Jul 2010
    🇸🇬
    ★ Delivered growth of ATM network by 40%, PoS network by 110%, and payments volume by 30%.★ Managed system assets for 5k+ ATMs, 40k PoS, 6 hubbed call centres, and 2k+ branches.★ Led the design and rollout of Consumer Transaction Banking’s payment and channel services strategy.★ Responsible for strategy and rollout of franchise standards for new Express Banking Centres.
  • Standard Chartered
    Group Cio, Consumer Finance
    Standard Chartered Oct 2006 - Jul 2008
    🇸🇬
    ★ Delivered 9% yoy cost savings amidst double digit revenue growth.★ Revamped customer sales and service processes, achieved 60% ↓ TAT for customer fulfilment.★ Led design/rollout of pan Bank (Asia, M. East) channel revamp, platform delivered on budget and time.★ Managed technology and operations strategy and implementation for the global CF business.
  • Pa Consulting
    Country Head
    Pa Consulting Dec 2003 - Sep 2006
    🇸🇬
    ★ Achieved 45% CAGR for the SG business across tenure, increased net income +20% YOY.★ Delivered for banking client a market share and channel access strategy for 20+ markets in Asia Pac.★ Achieved $20m savings for Asian air cargo client through 3 releases of business transformation work.★ Led successful turnaround of $15m sunk investment in client's role in SG New Energy Market launch.
  • Pa Consulting
    Managing Consultant
    Pa Consulting Jul 2000 - Nov 2003
    🇭🇰
    ★ Designed the successful rollout of new cash management capability for a client wholesale bank★ Led design/redeployment of 5k+ staff in Asia Pac Tech & Ops org for client bank, 12% savings Yr1. ★ Led due diligence for Fortune 500 tech firm in its global infrastructure bid for banking services.★ Achieved 8% yoy savings for global bank client after implementation of operational review.★ Implemented new web hosting model after strategic review of global banking infrastructure footprint.
  • Accenture
    Management Consultant
    Accenture Aug 1994 - Jun 2000
    🇺🇸 🇬🇧 🇭🇰
    ★ Designed/implemented e-channel for Amex Bank in Asia, achieving 30% conversion in Year 1.★ Managed the design of the new Cash Management Amex Bank capability for Asia Pacific.★ Led parts of rollout of a new eCRM platform (Custom Extras) for American Express Cards.★ Coded the Auths, Fraud, and Settlement functions for Amex Card's first ever revolving credit card.

David Fleet Education Details

Frequently Asked Questions about David Fleet

What company does David Fleet work for?

David Fleet works for Imagination Riot

What is David Fleet's role at the current company?

David Fleet's current role is Director and COO.

What is David Fleet's email address?

David Fleet's email address is da****@****iot.com

What schools did David Fleet attend?

David Fleet attended University Of Virginia.

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