David Godfrey Email & Phone Number

London, England, United Kingdom

As an Operations Manager, I am responsible for ensuring the efficient and effective delivery of services at The Motor Ombudsman, leveraging technology to drive productivity and quality. This includes managing projects and implementing process improvements to optimize operations. I work closely with cross-functional teams to identify and address operational challenges, while prioritising compliance with regulatory requirements and company policies. I have consistently achieved business objectives while maintaining a strong focus on customer satisfaction and service excellence.• Results-driven Operations Manager with expertise in project management, problem-solving, compliance, and process improvement.• Skilled in managing timelines, budgets, and resources to deliver successful projects.• Prioritises compliance with regulatory requirements, industry standards, and company policies.• Experienced in leveraging data analysis and root cause analysis techniques to identify and address operational challenges.• Implements process improvements to deliver cost savings and productivity gains while improving quality of service.• Strong understanding of business processes and constantly seeks out ways to streamline operations and eliminate waste.• Collaborates with cross-functional teams to achieve significant improvements in productivity, efficiency, and quality.

London, United Kingdom

Proactively support the Business Services Department in increasing retention and growth, implementing accreditation and income growth activities, and developing good working relationships with key stakeholders and businesses.• Managed the internal CRM and all other relevant systems as the super user and process owner.• Led the project management of Strategic Systems and IT Technology.• Took ownership of data accuracy and reporting.• Conducted research on new services and technologies.• Contributed to the preparation of monthly, quarterly, and yearly reports.• Delivered excellent account management and communications to key accounts and groups.• Provided insightful reporting to key stakeholders.• Building strong relationships with customers and partners.

Westminster

Proactively support the Business Services Department in increasing retention and growth, implementing accreditation and income growth activities, and developing good working relationships with key stakeholders and businesses.• Update Franchise and Group subscriber data for latest changes, acquisitions and terminations.• Ensure all expiring subscriber accounts are identified 1 month before they expire.• Prepare and distribute quarterly and annual data reports to key stakeholders and businesses.• Prepare relevant invoices.• Assist with the recruitment of new businesses across the codes.• Administer the eLearning programme with businesses.• Attend trade events and business meetings as required.

Westminster, United Kingdom

Accountable for managing my own case load and assisting the business in meeting key performance indicators. Also responsible for other business critical projects providing assistance and feedback when required.• Dealing with consumer and subscriber telephone enquiries• Assist with operation of code support services: Advice line, conciliation, arbitration, monitoring and reporting, collating service provider data• Deliver consistent and accurate advice to consumers and subscribers• Monitor subscriber garage inspection payment deadlines, contact subscribers to ensure that they pay due fees within timescales ensuring a minimum of 70% paid• Contact non renewing subscribers and deliver back into subscriptions in line with renewal rate objective maintaining a 70% renewal rate• Producing informative and well organized reports for senior management level• Assisted with development of the company website design requests, as well as providing feedback to external providers

Southend On Sea, United Kingdom

Provided business support to both Credit and Debit Services departments for Lloyds Banking Group ensuring compliance and complaint handling services were maintained.• Dealing with first touch point of call for consumer and business related enquiries• Assist with business sales by identifying needs based selling techniques, including tactical questioning• Meet all regulatory requirements from the FCA• Delivery of an in-house complaint handling process including financial outcomes• Providing financial advice for consumers and businesses identifying needs