David Horton Email & Phone Number

York Haven, Pa, Us

Mechanicsburg, Pennsylvania, United States

• Perform current duties of NOC technician• Serve as team lead for NOC 1st and 2nd shift• Hold weekly team meetings to review current issues and future initiatives• Meet with other team leads and managers to strategize on present and future tasks• Work with executive team to improve managed service offerings and discuss team needs• Innovate monitoring of KPI’s using custom searches, dashboards, and reports• Weekly meetings with strategic partners to discuss future company plans and test pilot service offerings• Meet with individual NOC team members on a bi-weekly schedule• Present to company employees, bi-weekly, on current NOC initiatives• Meet with potential clients on managed service offerings• Maintain communications between all parties: push incidents towards resolution• Create and document processes to improve team efficiency• Provide training and be the internal escalation point for NOC team• Allocate duties within NOC operations to ensure daily actions and high/critical priorities are accomplished• Interview potential new hires with Managed Services Operations Manager

Mechanicsburg, Pennsylvania, United States

• Monitor and Manage 60+ local, national, and international clients• Responsible for 24/7 monitoring alarms to prevent system and network outages• Monitor and manage client backups• Perform regular preventative and corrective maintenance on client environment• Push, review, and remediate patches to Windows OS systems (server and workstation)• Work with SOC team to patch core infrastructure and applications• Assist tier 1 support team via escalations and training• Execute onboarding projects for new managed service clients: gather information, document, and consult with recommendations• Meet with account and project management teams for client needs and project opportunities• Administer Appalachia’s core applications (RMM, Password Manager, PSA, Integrations)• Create troubleshooting guides to expedite turnaround time on issues• Meet with 2nd shift NOC team daily for hand-off items• Participate in on-call rotation

Mechanicsburg, Pennsylvania

• Contract to Hire position with outside enterprise• Support store network terrestrial and back up satellite connections• Perform routine checks to RA Datacenter and escalate problem issues• Use ServiceNow platform to document problem tickets/communicate with other IT departments• Monitor, back-up, push updates to network devices with Solarwinds• Verify changes made by engineering team before signing off as successful

Mechanicsburg, Pennsylvania

• Desktop support for 30+ managed serviced small/medium businesses• Generate desktop inventory, patch, and software reports via Kaseya• Complete bi-weekly visits to managed service small/medium businesses• Assist level 4 server/networking team on current & future initiatives• Collaborate with account managers to generate quotes and update them on current and future plans on clients• Collaborate with SMB team for on-call rotation

Lewisberry, Pennsylvania

• Support 27 remote offices, 3 companies, 1,200 total employees via Helpdesk ticketing, phone, and remote agent• Generate, analyze, and present monthly ticketing reports to locate current faulty trends in corporate network/applications• Make recommendations to enhance or implement technologies to IT Director, IT Team, and Non-IT Executives• Train newly hired IT Support Specialist employees• Assist IT Team with testing of new technologies and supply detailed reports and recommendations• Coordinate projects for company initiatives with non-IT members and executives• Communicate with IT vendors for warranty support and recommendations• Travel to remote offices to troubleshoot and install network systems

Associate'S Degree, Specialized Business

Certificate Of Cisco Network, Network And System Administration/Administrator

9 month online course teaching Cisco networks. Certificate upon completion.