Kathy Turner Email & Phone Number

United States

Remote

Worked one on one with PowerSchool districts needing product help.

Eldon, Mo

Osage Beach, Missouri

Remote

*Delivered curriculum on time for over 50 PSU courses for every event, allowing electronic book to be developed and giving trainers appropriate time to review and prepare for classes.* Created professional development process for all writers and trainers working on project, reinforcing goals of project and getting everyone on same page.* Received customer survey scores of 3.8 and higher on 4.0 scale consistently by attending demos on user interface (UI), asking engineers specific questions about topics, and studying curriculum thoroughly.*Removed burden from trainers to develop own curriculum as well as designed more focused, consistent, and high-quality materials for customers attending event by leading team of writers to create PSU curriculum.* Received promotion resulting from strong project management skills and team growth.

Remote

Championed PSU project. Planned timeline with event manager, prepared all documents needed during writing process, created schedule for writers and curriculum for classes, reviewed survey comments, received feedback from trainers on curriculum changes, mentored writers, answered all questions regarding project, learned product updates, updated server, and finalized all files before publishing and uploading for trainers. Collaborated with other departments to provide interactive, cross-platform, browser-based mobile-learning guide. Facilitated training sessions at each PSU event and assisted trainers with questions about upcoming changes.* Delivered curriculum on time for over 50 PSU courses for every event, allowing electronic book to be developed and giving trainers appropriate time to review and prepare for classes.* Created professional development process for all writers and trainers working on project, reinforcing goals of project and getting everyone on same page.* Received customer survey scores of 3.8 and higher on 4.0 scale consistently by attending demos on user interface (UI), asking engineers specific questions about topics, and studying curriculum thoroughly.

Remote

Developed training materials to accompany any trainer-led event, including PSU events, PowerScheduler trainings, and initial product training events. Performed training sessions whenever needed.* Removed burden from trainers to develop own curriculum as well as designed more focused, consistent, and high-quality materials for customers attending event by leading team of writers to create PSU curriculum.* Received promotion resulting from strong project management skills and team growth.

Remote

Educated school administrators in school districts around country on PowerSchool Student Information System (SIS) and assisted curriculum team with developing materials for PowerSchool University.

Waynesville, Mo

Enrolled and withdrew high school students; entered student data into PowerSchool; assisted counselors with scheduling students in classes; prepared enrollment, graduation, and withdrawal packets; helped staff, parents, and students with PowerSchool-related questions; answered phone calls; filed paperwork; and reported student data for state reporting.* Recognized as point of contact for PowerSchool questions, reducing emails to system administrator.

Kansas City, Mo

Provided customer service for numerous commercial accounts.