Founding Director; Keynote Speaker Executive Coach; Soft Skills Trainer
CurrentThere are more than 20 associates in four continents speaking 12 languages. https://www.smartcoachingtraining.com/our-people-and-partners We work as a community and David and others finds opportunities for the associates. He is a specialist in Diversity (DEIB) and Interculturality (https://www.smartcoachingtraining.com/diversity Leadership, Communication and has spoken and trained on these and many other topics. He has the delivered the majority of the SCT Signature Corporate Training courses https://www.smartcoachingtraining.com/what_we_offer/signature-corporate-training-longer-courses-and-retreatsHe has also beenCustomer Services Interim Team Lead for UAE Western Region Municipality and at Abu Dhabi Municipality. Managed the BPR component for Customer Services, developed frameworks to deliver customer service via any media and one-stop-shops improving the customer journey using CRM. In Riyadh lead multinational teams for government related strategy projects, urban regeneration, public-private enterprise, social housing, executive education. Organisational DevelopmentManaged 100 staff in a six-year programme for a government agency to replace core systems Rescued a floundering programme setting up of a Call Centre in India for insurance in major UK bank. Lead 3 Business Process Reengineering programmes for UK local authorities, As-is & to-be modelling Managed process improvement for car loans co yielding savings of 20%, reduced processing time. Certified to deliver C-Me Colour Preference Profiling & GLEAC Benchmark & ICQ Global DISC