Reporting to the group Head of Operations, I am responsible for the functional leadership for development and implementation of people strategy and people functions across the group operating 6 dental practices employing an approximate head count of 75 staff.• Working between 2023/24, I have successfully developed and scaled up internal human resources processes including creating a culture, recruitment process and performance management process by design resulting in an average employee attrition rate of 9% compared with a national average of 27.4% and an industry average of 28.7%.My Role• Working within the senior leadership team to support the delivery and implementation of the organisation's people plan. • Analyse, report and present people performance data and implement working strategies where improvements are identified. • Plan and implement strategies to build organisational capabilities through the people plan including rewards, talent management, employee engagement and L&D. • Full oversight and coaching line managers on matters relating to employee life cycle, recruitment, employee relations and L&D. • Supporting the delivery of effective employer branding through recruitment, retention, engagement and organisational culture. • Implementing aspects of organisational design to deliver aspirational culture and supporting leadership capability through coaching. • Leadership and oversight for legal compliance including policy development, Health & Safety, data protection, patient safety, employment regulations and aspects of corporate social responsibility.

Reporting to the Directors, I was responsible for the delivery of people functions across the dental group employing a team of 74 over 6 locations• Supported the team and Directors to achieve and maintain BDA Good Practice external accreditation during 2024 for our third (Liverpool) and fourth (Warrington) location.• Supported the development and implementation of a values-based culture embracing psychological safety, and mutual respect through a politeness manifesto, clarity on job role and expectations.• Working between 2023/24, I have successfully established people practices and policies from scratch, including implementing digital tools streamlining HR and legal compliance including HRIS (Bright HR), Recruitment ATS, an LMS training platform and a group-wide legal compliance e-portal.My Role• Oversee the end-to-end employee lifecycle including recruitment, retention and off boarding. • Oversee and assist line managers with employee relations including grievances, disciplinary issues, appeals and workplace investigations. • Support, advise and coach managers on employee relations matters and employment law. • Provide advice, insight and support to the wider senior leadership team on people practices and performance matters. • Oversee talent management including L&D, 360-appraisal and talent conversations supporting the organisation to achieve business objectives through people. • Oversee HRIS and HR analytics including working with the wider local and senior management teams to present data, plan and implement effective working strategies to support organisational objectives. • Oversee employee engagement and Equality, Diversity & Inclusion. • Oversee legal compliance including Health & Safety, data protection, patient safety and employment regulations.

Reporting to the Directors, I was responsible for managing a team of 15 and supported the business to achieve and maintain BDA Good Practice external accreditation during 2022 for two locations.• Between 2020-21, I worked with the Directors to deliver an 18 month project resulting in securing additional revenue for the organisation of £3.6m through government tendering. • During 2022, I supported the Directors in establishing four new locations including recruiting talent to scale within tight deadlines • During 2022, I successfully developed and implemented robust corporate framework demonstrating legal compliance securing the necessary statutory registration to operate also leading to good practice accreditation by the British Dental Association for the second location (Widnes).My Role• Overseeing the end-to-end employee lifecycle including, recruitment, talent management, retention and off-boarding. • Responsible for workplace orientation, performance management, appraisal and talent conversations. • Responsible for the day-to-day management of people including rotas, administering employees personnel files, hours, holidays, payroll and pensions. • Monitoring and reporting on organisational KPIs and performance. • Deliver and manage the organisational strategy for legal compliance with Health & Safety, Patient Safety, data protection and employment regulations. • Manage and investigate complaints, and incidents and create opportunities for organisational learning & improvement.

Reporting to the Directors, I was responsible for managing a team of 10 including oversight of team management, people practices, regulatory compliance and organisational performance.• During 2015, I successfully supported the organisation to achieve Investor in People accreditation at Bronze level. • During 2012, I successfully supported the organisation to achieve Investor in People accreditation. • During 2011, I successfully supported the organisation to achieve good practice recognition from the British Dental Association.My Role• Overseeing organisational KPIs including people, profitability, quality and patient experience. • Maintain up-to-date HR documentation and administering records. • Overseeing the end-to-end employee life cycle process including recruitment, Employee Relations and training. • Develop and implement organisational policies and procedures. • Overseeing regulatory compliance including Health & Safety, data protection and employment regulations.

• Providing robust and objective expert clinical advice relating to the management of dental services and clinical practice for the purpose of supporting regulatory health care inspections giving due regard to Health and Social Care Act regulations, Health and Safety Regulations, Risk Management strategy and Complaints Regulations etc. • Accompany CQC compliance inspectors on regulatory inspection of primary health care locations and investigating activity of identified provider organisations and provide relevant advice relating to practice management domains to support appropriate judgments to be made through assessing documentation, interviewing staff and people who access the services. • Dealing with challenging situations and conflict in a supportive, constructive and sensitive manner. • Maintain a high standard of record keeping whilst maintaining confidentiality of information that is accessed in the course of work undertaken.• Review inspection reports for fairness and accuracy within required timescales.

• Drive practice performance delivering the objectives set relating to revenue targets, KPIs, cost management and Profit & Loss. • Proactively communicate with the team around Practice and individual performance. Hold regular practice meetings ensuring the team is kept up to date with relevant information required to do their jobs. Arrange and support periodic staff training.• Monitor customer feedback, both compliments and complaints, where appropriate and manage. • Recruit, and retain a team of dental professional and support staff ensuring that exit interviews are conducted and any vacancies are filled in a timely way.• Conduct Return To Work meetings with staff following periods of sickness and absence.• Ensure all staff undergoing professional qualification and CPD receive the necessary support and encouragement to pass within acceptable timescales.• Ensure the practice team remain compliant on all Health & Safety standards. • Ensure management and ordering of dental materials and small equipment as per Company policy and in line with head office budget.• Ensure all audit and financial processes are completed to Company standards.• Ensure that all property and equipment reactive repairs / planned maintenance is managed in accordance with company procedures and budgets.• Mange NHS performance including managing open courses of treatment, managing debtors, transmit NHS claims to BSA, send FTA letters and reconcile UDA reports with NHS schedules. • Carry out reception duties including managing patient record cards, managing the flow of lab work, daily banking procedures, answering telephone calls, booking, changing and cancelling dental appointments.• Assisting dentists and the oral surgeon chair side including charting, providing oral health advice to patients, instrument sterilization, mixing materials, processing and storing X-Rays.