David Rogers Email and Phone Number
Hello, I'm David, a dedicated Sales Support Team Leader with a proven track record in delivering exceptional customer satisfaction across the insurance and medical technology sectors. With over 7 years of experience, I have honed my skills in team leadership, client engagement, and process optimization to consistently exceed expectations.Throughout my career, I've been the driving force behind exceptional service delivery. As a Sales Support Team Leader, I've successfully navigated challenges like remote work during the pandemic, cybersecurity threats, and the implementation of new technology. My ability to lead teams in swiftly adapting to these situations led me to be recognized as Employee of the Year 2022, a testament to my commitment to excellence.I am deeply passionate about creating a meaningful customer experience and contributing to the overall success of organizations. I find purpose in forging strong client relationships, optimizing processes, and fostering a collaborative environment that empowers teams to achieve their best.Core Competencies and Technological Skills:Team Leadership and Mentoring, Client Relationship Development, Operations Optimization, Performance Management, Workforce Forecasting and Resource Planning, Quality Management, Training and Documentation, Analytical Skills, Effective Communication.Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams), Google Suite, Microsoft Dynamics Navision.Here are some accomplishments I am most proud of:Process Improvement: Put forward a business case to send documents out by email which was accepted by the board and was estimated to save €50K a year. Communication/Leadership Skills: Hiring an onboarding of 3 staff members while working from home during the Covid Emergency and allowing them to flourish using Microsoft Teams as the hub for our Team.Problem-Solving: Management of desk activities during a cyber-attack (complete loss of systems) from Oct – Dec 2021. Developed a manual system to ship orders daily and then how to process that back through the ERP once back online to protect revenue.Training and Development:Reduced documents errors through coaching. Assisted in call quality coaching to achieve an average through the year of 90%+If you're looking for a dedicated Customer Service Manager who thrives on delivering exceptional customer experiences while driving operational excellence, let's connect! Feel free to reach out via LinkedIn message or email at rogebox@gmail.com. I'm eager to explore how my skills and experiences align with your organization's goals.
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Tenders And Contracts LeadUniphar Medtech Jun 2024 - PresentCounty Dublin, IrelandTender Management:• Leading the end-to-end tender process, including identifying opportunities, coordinating with Heads of Sales and Business Unit Leaders for tender preparation, submission, and follow-up.• Analysis of tender documents to understand and evaluate requirements, ensuring all bids are compliant, competitive, and align with company strategy.• Developing and maintaining a comprehensive understanding of the healthcare sector’s tendering practices and… Show more Tender Management:• Leading the end-to-end tender process, including identifying opportunities, coordinating with Heads of Sales and Business Unit Leaders for tender preparation, submission, and follow-up.• Analysis of tender documents to understand and evaluate requirements, ensuring all bids are compliant, competitive, and align with company strategy.• Developing and maintaining a comprehensive understanding of the healthcare sector’s tendering practices and regulations.• Management of a centralised repository of company information to support Tender submissions.• Identifying and assessing potential risks and developing strategies to mitigate these risks. • Producing numerous insightful reports and presenting on same to senior management.Contracts Management:• Negotiate, develop, and manage contracts with suppliers and clients.• Monitor contract performance, including compliance with terms and conditions, and management of renewals/ modifications etc.• Collaboration with legal, finance, and operations teams to ensure contracts are executed efficiently and in compliance with all regulatory requirements.• Ensuring contractual requirements are embedded into operations processes.Strategy and Compliance:• Staying informed of industry trends, regulatory changes, and best practices in healthcare distribution and tenders management.• Developing and implementing strategy to track revenues generated following award of tenders & frameworks• Continuously improving tender success rates and contract management processes.• Ensuring all tendering and contracting activities comply with company policies and legal standards. Show less
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Sales And Customer Support Team Leader | Cardiac Services - Part Of Uniphar MedtechUniphar Medtech Mar 2019 - Jun 2024County Dublin, IrelandInternal Sales• Lead the internal team to maximize sales revenue, in conjunction with Clinical Sales Team• Play a leading role in the development and execution of the internal sales strategy.• Manage the day-to-day operational sales activity in support of the Clinical Sales Team• Specific Responsibilities include leading the team in:o Supporting the Quotation processo Ensuring timely and accurate order placement/managemento Project managing high-value tender… Show more Internal Sales• Lead the internal team to maximize sales revenue, in conjunction with Clinical Sales Team• Play a leading role in the development and execution of the internal sales strategy.• Manage the day-to-day operational sales activity in support of the Clinical Sales Team• Specific Responsibilities include leading the team in:o Supporting the Quotation processo Ensuring timely and accurate order placement/managemento Project managing high-value tender submissionso Supporting the management of lead generationo Undertaking research to gain market informationo Coordination of exhibitionso Generation of sales stats and reportso Supporting forecasting internally and externallyo Supporting Sales Team meetings/eventsCustomer Service• Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable and timely manner.• Foster a customer oriented environment among the team and business partners• Support the Clinical Sales Team in managing customer accounts• Nurture and maintain a positive relationship with principles and suppliersOperational Excellence:• Manage efficient and smooth department operations by providing team members with the leadership, direction, information and tools required to perform an outstanding job.• Maintain and further develop effective and efficient business processes.• Identify and drive continuous improvement initiatives, leveraging the use of KPI’s People Management• Nurture and maintain a positive, motivating, team-based work environment• Develop team and individual goals and objectives in conjunction with key stakeholders • Manage the day-to-day resourcing of the team• Play a leading role in employee performance assessment and feedback• Provide day-to-day guidance and support to the team• Other duties that may be assigned from time to timeEmployee of The Year 2022 Show less
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Sales Support And Customer Service | Cardiac Services - Part Of Uniphar MedtechUniphar Medtech Oct 2017 - Feb 2019Dublin, Leinster, Ireland• Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.• Proactively and professionally respond and manage customer calls/queries• Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries• Carry out Tender searches… Show more • Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.• Proactively and professionally respond and manage customer calls/queries• Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries• Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Reps and other departments• Provide Quotations to customers in a timely manner, to a professional standard.• Support the Clinical Sales Team in managing key customer accounts• Nurture and maintain a positive relationship with principles and suppliers.• Actively contribute to maximizing sales revenue, in conjunction with Clinical Sales Team• Support inside sales process from lead generation to close including generating new revenue from existing business, introducing new products to both existing & new business and supporting marketing campaigns.• Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI’s Show less
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Projects/Sales Support3Rockeco Display Signage Branding Jun 2017 - Aug 2017Clondalkin, Leinster, Ireland• Administration duties for the entire sales team managing projects through the production units to the customer.• Management of a country wide roll out updating fixtures in over 500 locations.• Management of accounts in sales team’s absence creating solutions for customers in a quick, limited space of time.• Tasked with ensuring staff use the system in the correct way – was not being used in the right way.• Management of a new trade catalogue offer to the industry.• General… Show more • Administration duties for the entire sales team managing projects through the production units to the customer.• Management of a country wide roll out updating fixtures in over 500 locations.• Management of accounts in sales team’s absence creating solutions for customers in a quick, limited space of time.• Tasked with ensuring staff use the system in the correct way – was not being used in the right way.• Management of a new trade catalogue offer to the industry.• General day-to-day ad hoc duties from the senior management team. Show less -
Order Management - Customer CareAnderco Safety May 2016 - Jun 2017Ballycoolin• Processing of sales orders from account holders• Management of more than 50 accounts• Liaise with Sales reps and customers to find excellent solutions• Management of stock in house and within customer’s facilities• Identification and creation of new stock items• General administrative duties completed with a consistent high level of detail• In-depth month end close outs to ensure accurate reporting and invoicing, • Customer facing sales/service to account holders… Show more • Processing of sales orders from account holders• Management of more than 50 accounts• Liaise with Sales reps and customers to find excellent solutions• Management of stock in house and within customer’s facilities• Identification and creation of new stock items• General administrative duties completed with a consistent high level of detail• In-depth month end close outs to ensure accurate reporting and invoicing, • Customer facing sales/service to account holders and public through the trade counter Show less -
Assistant Team Leader / Technical Support / It SupportCarole Nash Insurance Sep 2012 - May 2016DublinAssistant Team Leader to the Customer Service and Technical Support teams whilst still being an active member of the Technical Support Team, in charge of all back office administration duties related to the day to day running of the office and crucially, to the Sales and Service teams.• Hold interviews with ideal candidates.• Train new members of staff.• Coach current members of staff.• Act as Team Leader in the absence of my TL.• Provide Finance Director with reports on… Show more Assistant Team Leader to the Customer Service and Technical Support teams whilst still being an active member of the Technical Support Team, in charge of all back office administration duties related to the day to day running of the office and crucially, to the Sales and Service teams.• Hold interviews with ideal candidates.• Train new members of staff.• Coach current members of staff.• Act as Team Leader in the absence of my TL.• Provide Finance Director with reports on request.• Assist with monthly staff KPI appraisals• Back office administration dealing any policy issues before, during and after sales.• General back office duties – Incoming and outgoing post, scanning, cheque lodgements, cancellation processing, diary management.• Insurance back office duties – applying discounts. Amending contents of policies. Amending levels of cover. Creating and amending renewals. Document Printing.• Monthly IT reporting to line management and UK office.• Took overflow calls for Customer Service and Sales.• All KPI’s hit and exceeded.IT point of contact in charge of all IT Operations issues for the Dublin office with the following responsibilities:-Mainframe / Desktop / Phones / Laptop / Communications Show less -
Trainer/Coach - SecondmentCarole Nash Insurance Dec 2015 - Mar 2016DublinInduction of all new staff membersProducts TrainingCompliance TrainingSystems TrainingSupport to trainees on the Call Centre FloorCoaching/Development on the back of results
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Customer Service RepresentativeCarole Nash Insurance Apr 2012 - Sep 2012Dublin• Dealt with customer queries/complaints.• Changed policy details as per customer’s request.• Up-selling Additional Benefit Policies.• Trained on Renewals and took overflow calls for Sales.• All KPI’s hit and exceeded.
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Musician With Heritage CentreSelf-Employed Jul 2008 - Apr 2012Dublin, IrelandDavid spent 3 years as a musician with the Indie band Heritage Centre. David’s role in the group was as guitarist, composer, producer, and manager. Heritage Centre spent three years playing live and recording domestically and internationally. They recorded and released one album. This was recorded in Canada with acclaimed producer David Newfeld (Broken Social Scene, Super Furry Animals, Los Campesinos). As composing, playing and recording is a huge passion - music would be David’s main hobby… Show more David spent 3 years as a musician with the Indie band Heritage Centre. David’s role in the group was as guitarist, composer, producer, and manager. Heritage Centre spent three years playing live and recording domestically and internationally. They recorded and released one album. This was recorded in Canada with acclaimed producer David Newfeld (Broken Social Scene, Super Furry Animals, Los Campesinos). As composing, playing and recording is a huge passion - music would be David’s main hobby outside of his work commitments. Show less
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Broadband Technical SupportPerlico Dec 2006 - Jul 2008DublinDavid's role in Perlico was as a Broadband Support Agent.David worked in an inbound call centre dealing with high-level technical queriesDuties included:-Broadband service.TestingRepair LoggingBillingStock Management
David Rogers Education Details
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Sound Training Centre/Pulse Recording StudioAchieved A Distinction Grade In All Subjects. -
Portmarnock Community SchoolLeaving Certificate
Frequently Asked Questions about David Rogers
What company does David Rogers work for?
David Rogers works for Uniphar Medtech
What is David Rogers's role at the current company?
David Rogers's current role is Tenders and Contracts Lead | Uniphar Medtech.
What schools did David Rogers attend?
David Rogers attended Dublin Business School, Sound Training Centre/pulse Recording Studio, Portmarnock Community School.
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David Rogers
European Sales Manager | Multihog Product Specialist | Providing Innovative Solutions | Ensuring The Most Cost Effective Solutions For Local Authorities And Businesses |County Louth, Ireland1multihog.com -
David Rogers
Ceo At Broker Roots | Taking Business Brokerages To New Heights With Our R4 Deep Growth System™Dublin1clientbounty.com -
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