Ryan Davis Email & Phone Number

Richmond, VA, US

Richmond, Virginia, United States

Richmond, Virginia, United States

• Research customer issues to correct service provision, reconfigure messaging to optimize user experience, and shore up self-service options available to customers with the goal of creating proactive customer service.
• Deliver focused, detailed product demonstrations 1-2x/month to help law firms manage their litigation inventories more efficiently; conduct ad hoc feature trainings 1-2x/week.
• Serve as a subject matter expert (SME) for firm executives on the largest multi-district litigation case in history; manage deadlines, facilitate weekly team meetings and agendas, balance responsibility and delegation.

Richmond, Virginia, United States

• Scaled the MDL Centrality Communications Team from 3 to 10+ full time Law Firm Contacts by developing hiring criteria, interview protocol and onboarding with a comprehensive 5-week training protocol comprised of.
• Served as the voice of the customer for cross-functional teams including Information Management, Programming, and Quality Assurance teams, and spearheaded specific portal feature improvements resulting in better.
• Developed a team culture of collaboration focused on helping end users reach their goals through use of MDL Centrality.

Richmond, Virginia

• Became a product expert in functionality and best practice for law firms using MDL Centrality; identified key resources, sought institutional knowledge and consolidated expertise.
• Built user guides (text & visual aids), scripts, and explanations from scratch for multiple active litigation projects across 7 programs.
• Demonstrated need for dedicated customer advocacy and representation in MDL Centrality Business Team meetings; successfully brought customer perspective to road-mapping.

Richmond, Virginia Area

• Developed and implemented an annual business plan, increasing team operations efficiency and profits by 75%.
• Coordinated, scheduled, and managed outside vendors; prepared 25+ new listings for market annually.
• Created strong customer satisfaction routinely through proactive communication and thorough service provision.

Midlothian, Virginia

• Developed and delivered training and curriculum 6 times/quarter to help new agents adopt Keller Williams technology and improve productivity and efficiency.
• Served as the main point of contact for new agent training and guidance and provided training for an office of 180 agents.
• Certified as a presenter through Keller Williams University’s Train the Presenter course.

Columbia, South Carolina Area

• Analyzed appellate briefs and case records to identify issues properly preserved for appellate review.
• Researched case law, wrote bench memoranda, and drafted proposed opinions for consideration by judicial panels resulting in the resolution of 4-5 appeals per month plus an additional 1-2 expedited appeals per month.
• Proof read and spaded 10-12 sets of bench memoranda and opinions per month for correct citations, legal accuracy, grammar and proper formatting.

Columbia, South Carolina, United States

• Drafted pleadings, memoranda, motions, and discovery in foreclosure defense and consumer advocacy litigation
• Managed and tracked the status of over 30 active foreclosure litigation cases

Columbia, South Carolina Metropolitan Area

• Worked as a Legal Research, Analysis, and Writing Tutor for Professors Elizabeth M. Dalzell and Alyson M. Drake

Columbia, South Carolina Metropolitan Area

• Researched and prepared legal memoranda on Federal and state environmental programs
• Researched and prepared a comprehensive organizational standing presentation for South Carolina environmental lawsuits
• Developed a system for organizing, cataloging, and summarizing 20 years of Administrative Law Court decisions on the South Carolina Certificate of Need program

Columbia, South Carolina Metropolitan Area

• Reviewed appellate briefs and case records to identify issues properly preserved for appellate review
• Researched case law, wrote bench memoranda, and drafted proposed opinions for consideration by judicial panels

Washington, District Of Columbia, United States

• Assisted with preparation of Federal Energy Regulatory Commission, U.S. Courts of Appeals, and state regulatory commissions pleadings
• Prepared filing and decision summaries for distribution to attorneys and clients

Doctor Of Law - Jd, Law

Graduate Certificate, Legal Assistant/Paralegal

Bachelor Of Arts - Ba, History