David Rychwalski Email & Phone Number

Greater St. Louis

Greater St. Louis Area

I have spent 11 years with various roles at KnowledgeLake. My current role is as the Manager of Support for our company engaging in issue resolution and maintaining our customer's confidence in our legacy on premise and cloud platform solutions. This requires me to work closely with our Professional Services, Engineering and Sales teams to ensure that a client's products are functioning on a high level.Previously I had worked in our Professional Services department working with customers to deploy and provide support for Enterprise Content Management and Document Imaging solutions. I am currently tasked with providing solution guidance as a Technical Consultant/Project Manager for existing and prospective customers. I have also been tasked with the daily pursuit of a customer’s satisfaction by solving process issues, providing iterative improvement steps, increasing user adoption of our products and ensuring that our customers were satisfied. Past Experience at KnowledgeLake includes:Team Lead, leader of technical professional services team with duties that included project management, technical support and strategic account management. This included converting existing clients from our on premise products to our cloud platform.Senior Technical Specialist, support and lead a team for a large customer’s AP Invoice Processing solution that is comprised of 12 Scanning Locations and 3 Metadata Indexing locations throughout Latin America, US and Canada operations.Project Manager, I was involved with clients from start to finish of a project. This included managing small and medium sized projects that typically ranged from 1 to 6 months in duration.

Greater St. Louis Area

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I was tasked with coordinating pre-sales efforts with the Account Executive and put together a presentation and demonstration to prospective customers. During the sales process I was also charged with helping customers define their business process.Responsibilities:• Product Data Management software solution• Computer Aided Design software • Helped clients define business lifecycle process.• Provided custom demonstrations using a client’s data to show proof of concept• Trained partners and clients on Product Data Management use and techniques• Provided ongoing mentoring and support to customers.• Marketing material development• Salesforce.com implementation and configuration

At New Resources Consulting I was charged with launching a new branch office in St. Louis, MO. for a company based in Milwaukee, WI. As this was a start-up office, I was in charge of prospecting new accounts, generating new leads and running marketing campaigns to generate interest. The focus was on building relationships with Mid-Management and C-Level persons in Information Technology, Human Resources and Finance.Responsibilities:• Successful in building relationships with CIO’s, Presidents, Vice Presidents, Directors and Upper-level Managers.• Submitted temporary computer consultants to clients for short-term engagements• Submitted Request for Proposals to clients bidding on medium to long-term contracts• Led sales campaign activities for core practice areas (Microsoft, Enterprise and Management solutions)

Greater St. Louis Area

As a Channel Partner Consultant I was tasked with developing a sale and technical certification training program for our Channel Partners (Software Resellers). This included defining and executing a training path, preparing training content, facilitating training and mentoring the partners on how to effectively demonstrate and sell Siemens PLM’s suite of products. This also included building a joint business plan ensuring a partners’ sales success.Responsibilities:• Partner business planning.• Partner sales planning including: goals, expectations, revenue and compensation• Providing CRM support for use of internal salesforce.com tool• Channel Partner training certification development• Training facilitation for enhancing partners’ proficiency in selling Siemens PLM solutions to prospective customers and on-going mentoring after training completion• Helped partner develop presentation material related to Siemens PLM Software offerings

Greater St. Louis Area

As a Pre-Sales Engineer I was tasked with coordinating pre-sales efforts with the Account Executive and put together a presentation and demonstration to prospective customers. During the sales process I was also charged with helping customers define their business process. I was also instrumental in implementing our applications into a customer’s environment. This was done at many small to medium companies that purchased our applications.Responsibilities:• Product Data Management software solution• Computer Aided Design software • Helped clients define business lifecycle process• Provided custom demonstrations using a client’s data to show proof of concept• Trained partners and clients on Product Data Management use and techniques• Provided ongoing mentoring and support to customers