Senior Analyst It Operations Center
Current- Manage and provide leadership and meticulous oversight of the incident management process to minimize the impacts of disruptions.
- Allocate resources, including personnel, tools, to promptly respond to incidents and ensure effective resource utilization during the incident management process.
- Coordinate with various teams that are involved in incident response including technical support teams, IT operations teams, and external vendors and facilitate communication between all stakeholders, providing regular.
- Lead the investigation of incidents to ascertain their root cause.
- Also oversee the implementation of improvement and preventive measures to address identified root causes and avoid same or related incidents in the future
- Drive efforts for service improvement by conducting post-incident reviews
May 2024 - Present
