David Biggs Email & Phone Number

Norwich, Gb

United Kingdom

United Kingdom

Norwich, United Kingdom

Norwich, United Kingdom

- Ensured customer satisfaction was in excess of 90% in spite of challenging resource demands and at the same time ensure the team worked efficiently and with a positive attitude - Ensured 90% of customer work orders were closed according to regulatory requirements whilst ensuring the customers are satisfied with their support- Developed and reported key performance indicators against company metrics- Used Six Sigma process improvement methodology to increase by 40% the number of Work Orders closed within five days- Used Six Sigma methodology to decrease by 75% the number of training registration confirmations not provided within two business days- Ensured customer complaints compliance with regulatory requirements- Worked closely with the Sales Team, Marketing and Medical Affairs teams to ensure customers training needs are met and to build relationships with existing customer sites for the education of new customers

- Successfully provided training and support to European customers- Developed and implemented a tool to give guidance on radiation shielding - Radiation Protection Supervisor for UK activities

Sydney, Australia

- Responsibility for entire Radiation Oncology Physics department- Implemented quality assurance program compliant with national recommendations- Responsible for planning and execution of linear accelerators and treatment planning systems

Sydney, Australia

- Implemented quality assurance program compliant with national recommendations- Implemented procedures and tools for checking patient treatment plans- Radiotherapy representative on NSW Health Radiotherapy Information Strategy group- Chaired departmental Quality Assurance and Occupational Health and Safety Committees

Norwich, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Msc, Medical Radiation Physics

Btec Hnc, Medical Physics And Physiological Measurement

Diploma Of College Of Radiographers (Therapy)

Accreditation In Radiotherapy Equipment - Commissioning & Qa, Accreditation In Radiotherapy Equipment - Commissioning &Amp; Qa

Ilm Level 3 First Line Management

Team Leadership, Focus on Priorities, Effective Delegation, Concensus and Decision Making, Team Motivation, Sustained Performance