My great-grandfather once told me that anyone can do things the hard way, but it takes a truly intelligent person to find a better way of doing things. With that advice in mind, I have never been one to accept the status quo. I am an empowering leader experienced in training and developing young leaders. I inspire trust and confidence with both external customers and internal stakeholders. I am adept at leading collaborative efforts involving multiple disciplines. I am proficient at identifying opportunities for improvement and streamlining processes to drive both top-line and bottom-line results. I have a proven track record of developing strategies to strengthen customer loyalty and associate satisfaction.